Virtual Technology SME - Citrix & Cloud VDI

Infoplus Technologies UK Ltd; Sheffield; On-site; GBP 60,000 - 90,000; Full time

Job summary

Infoplus Technologies UK Ltd seeks a Virtual Technology SME to manage and optimize a global virtualization footprint. You will oversee Citrix CVAD/DaaS, NetScaler/ADC, and VMware/OpenShift environments, while driving automation and AI-assisted workflows to improve reliability and efficiency across the infrastructure.

You will collaborate with Support, Project, and Engineering teams, delivering automated diagnostics, proactive monitoring, and scalable solutions in a fast-paced multinational

Qualifications

• 5-7 years in desktop virtualization with Citrix/VMware background.
• Experience with CVAD/DaaS, NetScaler/ADC, and cloud/hypervisor environments.
• Proficiency in scripting and automation using PowerShell, Jenkins, Ansible.

Responsibilities

• Maintain and optimize CVAD/DaaS, NetScaler/ADC, and core hypervisor/cloud environments.
• Citrix/VDI/Cloud PC administration: planning, provisioning, migration, and user support.
• Support OpenShift/VMware VM workloads, ensuring scalability and resilience.
• Proactively monitor end-user experience, session latency, and logon performance using analytics tools.
• Develop automation via AI-friendly workflows to reduce manual tasks and improve incident response.

Skills

Desktop virtualization

Citrix XenApp

NetScaler

Azure W365

VMware administration

Scripting & automation

Agile delivery

Communication

English technical writing

Problem solving

Tools

PowerShell

Jenkins

Ansible

Job description

We are seeking a highly talented and motivated Virtual Technology Subject Matter Expert (SME) to join responsible for managing over 170,000 user virtual machines and over 4,000 Servers across five continents and all time zones. This role combines technical expertise with soft skills to ensure the smooth operation, optimization, and development of our virtualization environments. As part of the team, you will need to collaborate with cross-functional Pods, such as Support, Project and Engineering Team, play a key role in driving innovation and excellence in our virtualization infrastructure.

Key Responsibilities

Citrix & VDI Operations

• Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments.
• Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and users support.
• Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience.

Proactive Monitoring & End User Experience

• Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.
• Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero-day vulnerability mitigations.

AI-Driven Infrastructure Automation

• Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution.
• Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations.

Process & Efficiency Engineering

• Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via PowerShell, or Python, and Copilot integrations.
• Create smart documentation, automated handover summaries, and SOPs using AI productivity tools.

Scripting, ITSM & Cross Functional Delivery

• Develop and maintain scripts/tools (eg, PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git)
• Align operations with ITSM practices, including incident, problem, and change management.
• Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions.
• Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group.

Required Experience & Skills

• At least 5 - 7 years of experience in the Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, VMWare administration experience.
• Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP Networking, and VPN gateway.
• Scripting and automation experiences, with proficiency in the use of PowerShell Scripting, Jenkins, and Ansible.
• Experience of associated technology areas: AI, Active Directory, Microsoft Intune, MECM, MS Office, Java, Browsers, Identity and Access Management tooling.
• Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.
• Interpersonal skills - demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.
• Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday.
• Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus.
• Respectful of different cultures, working with colleagues from across all the globe.
• Work proficiency in English speaking and technical writing.

Location Sheffield, South Yorkshire, UK