Case Manager

Cleveland Clinic London; London Borough of Wandsworth; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave plus Bank Holiday

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan

Cycle to Work

Wellbeing Hub

Job summary

Cleveland Clinic London is seeking a qualified Case Manager to coordinate patient care and discharge planning from admission through discharge for key patient groups. The role is onsite, Monday to Friday 9am - 5pm, permanent full-time, with a competitive salary dependent on experience.

You will act as a liaison between patients, families, clinicians and third-party payers to support safe, timely and cost-effective care, manage a complex caseload, and drive outcomes with multidisciplinary teams.

Qualifications

• Bachelor degree in Nursing is required.
• Current registration with the Nursing & Midwifery Council (First Level).
• Senior-level clinical experience with leadership or team supervision.
• Inpatient bedside nursing experience (e.g. Oncology, ICU, acute surgical).
• Ability to lead complex clinical decision-making autonomously.

Responsibilities

• Assess, plan, coordinate, and review patient care and discharge planning.
• Liaise between patients, families, clinicians, and third-party payers.
• Manage a complex caseload and address discharge barriers for optimal outcomes.
• Develop relationships with insurers and external care providers to support care continuity.
• Contribute to service improvement initiatives and dissemination of best practice.

Skills

Leadership

Clinical decision-making

Discharge planning

Case management

Stakeholder liaison

Education

Bachelor's Degree in Nursing

Job description

Job Summary

Salary: Competitive (Depending on Experience)
Hours: 37.5 hours per week
Location: 33 GP (SW1X 7HY)
Contract: Permanent, full time

What are we looking for?

Cleveland Clinic London are looking to recruit a Case Manager to join our Case Management team with a competitive salary range on offer, dependent on experience. The role is Monday to Friday 9am - 5pm onsite.

We are seeking an experienced Case Manager to coordinate patient care and discharge planning from admission through to discharge for key patient groups. Acting as a liaison between patients, families, clinicians, and third-party payers, the postholder will support safe, timely, and cost-effective care delivery.

The role involves managing a complex patient caseload, conducting utilisation reviews and pre-authorisations, optimising length of stay and reimbursement outcomes, and working collaboratively with multidisciplinary teams to address barriers to care and discharge. The postholder will proactively identify risks to patient flow, coordinate complex transitions of care, and support achievement of clinical, operational, and financial performance objectives.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, "Caring for life, researching for health, and educating those who serve" assures our unwavering commitment to professional development.

What will your duties include?

• Assess, plan, coordinate, and review patient care and discharge planning from admission through to discharge.
• Act as the key liaison between patients, families, clinicians, and third-party payers to support safe, timely, and cost-effective care.
• Manage a complex caseload, identifying and addressing barriers to discharge to achieve optimal patient outcomes, appropriate length of stay, and reimbursement.
• Develop effective working relationships with external stakeholders, including insurers, primary care providers, and external care providers, to support continuity of care.
• Contribute to service improvement initiatives, innovation, research activities, audit programmes, and the dissemination of best practice.

What we need from you?

• Bachelor's Degree in Nursing required.
• Current registration with the Nursing & Midwifery Council (First Level) with substantial post-registration experience
• Senior-level clinical experience with demonstrable leadership, service coordination, and/or team supervision responsibilities - or significant experience within the healthcare insurance sector in a clinical/case management role.
• Considerable post-registration inpatient bedside nursing experience (e.g. Oncology, acute surgical, ICU/HDU and/or neuro rehabilitation); acute secondary care experience within NHS or independent sector.
• Proven ability to lead complex clinical decision-making, work autonomously, and influence multidisciplinary teams.

What can we offer you?

As a private hospital with no shareholders, we reinvest all profits back into our organization. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension - contribute 5% and we'll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.

If you would like to know more, please email [e-mail].

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

"Let's deliver World Class care together!"

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.