VIP Jet Centre Operations Specialist

London Southend Airport Company Limited; Southend-on-Sea; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Apprenticeships

Medicash

Wellbeing app

Employee Assistance Programme

My Gym Discounts

Mental Health First Aiders

Cycle to Work Scheme

World Duty Free Discount

Job summary

London Southend Airport Company Limited is seeking an Executive Operations Agent for a 10-month fixed-term contract in Southend-on-Sea. You will oversee the Jet Centre and lounge operations, delivering a VIP experience to high-net-worth clients and confidential stakeholders.

You will manage administration, ensure facilities meet high global standards, and collaborate across teams to maintain exceptional service during maternity cover.

Qualifications

• Excellent written, verbal, and non-verbal communication skills ( Mandatory ).
• Intermediate computer literacy and proficiency with Microsoft Office applications ( Mandatory ).
• Full UK Driving Licence ( Advantageous ).
• Previous airport or ground handling experience ( Advantageous ).
• Experience working alongside VIPs, high-profile individuals, or sports teams ( Advantageous ).

Responsibilities

• VIP Customer Experience: Deliver world-class service to clients and ensure lounge areas are well presented.
• Operational Control: Own the operations desk and manage daily admin workflows.
• Compliance & Safety: Follow SOPs and GDPR when handling data.
• Stakeholder & Supplier Management: Maintain relationships with third-party providers to meet agreed standards.
• Incident Reporting: Document and escalate incidents according to policy.
• Team Collaboration: Support colleagues and cover across operational areas as needed.

Skills

Exceptional Communication

Detail-Oriented

Adaptable & Resilient

Relationship Builder

Flexibility

Tools

Microsoft Office

Job description

London Southend Airport Company Limited is seeking an Executive Operations Agent for a 10-month fixed-term contract in Southend-on-Sea. You will oversee the Jet Centre and lounge operations, delivering a VIP experience to high-net-worth clients and confidential stakeholders.

You will manage administration, ensure facilities meet high global standards, and collaborate across teams to maintain exceptional service during maternity cover.