VIP IT Support Assistant

The Fidelis Partnership; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

The Fidelis Partnership is hiring a VIP IT Support Assistant to provide high-touch support for a prominent individual. This role combines technology and AV support to meet all professional and personal tech needs. Successful candidates will have a strong working knowledge of Apple and Windows systems, excellent communication skills, and the ability to handle pressure in a fast-paced environment.

Qualifications

• Proficient with Apple and iOS devices and AV systems.
• Calm under pressure and quick to solve problems.
• Confident communicator with experience in IT support.

Responsibilities

• Provide direct tech and AV support to the Chairman.
• Serve as a bridge between executive office and IT team.
• Prepare devices for meetings and travel, coordinating with stakeholders.

Skills

Apple and iOS devices

AV systems

Windows 10/11

Microsoft 365

Problem-solving

Communication

Job description

Join to apply for the VIP IT Support Assistant role at The Fidelis Partnership

Join to apply for the VIP IT Support Assistant role at The Fidelis Partnership

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.

Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.

Role Overview

This position is one of two key roles providing a unique blend of IT and AV expertise with proactive, high-touch support. Working closely with a fellow team member, you will support a high-profile individual across all personal and professional technology needs.

Key Accountabilities

Direct Technology & AV Support to the Chairman

• Maintain and regularly check all devices including iPhones, iPads, AppleTVs, desktops, laptops, and smart remotes.
• Ensure all key apps and services (Netflix, Outlook, Webex, Spotify, Safari, etc.) are logged in, up to date, and working correctly.
• Support daily and ad-hoc meetings (Webex/Zoom/Teams), connecting calls and resolving AV issues live as needed.
• Ensure all key apps and services (Netflix, Outlook, Webex, Spotify, Safari, etc.) are logged in, up to date, and working correctly.
• Conduct routine on-site tech checks at multiple locations (London, Somerset residence, and hotels), covering signal strength, device readiness, and content access.

Company IT Integration & Support

• Serve as the bridge between the Executive Office and the wider company IT team, ensuring alignment on updates, tools, and platforms.
• Provide first-line support for Windows PCs, Microsoft 365 (Outlook, Teams), calendars, printers, and backups.
• Manage and troubleshoot enterprise tools including Confluence, GlobalProtect, LastPass, and MDM profiles.

Proactive Setup & Stakeholder Coordination

• Prepare devices and environments in advance of meetings or travel, ensuring everything is ready before it's needed.
• Handle related lifestyle or environment-based tech tasks — from chargers and lighting to hotel room setups.
• Act as a calm, confident point of contact for the principal, their Executive Assistants, and other support staff.
• Coordinate with third parties (AV engineers, service providers) to resolve issues or implement improvements.

Skills & Experience

• Solid working knowledge of: Apple and iOS devices (iPhone, iPad, AppleTV), AV systems including boardroom VC, Sky, Webex, Harmony Remotes & Office IT: Windows 10/11, Microsoft 365 (Outlook, Teams), printers, backup tools.
• Calm under pressure, quick to problem-solve live situations.
• Confident communicator — knows when to explain, when to act quietly.
• Naturally proactive — sees problems before they happen.
• Mature, trustworthy, and discrete with access to sensitive information.

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

• We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
• Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
• We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
• We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
• We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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