Service Desk Analyst

Fitch Group, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in financial information services is seeking a Service Desk Analyst in London. This role involves supporting over 5,500 users globally, providing exceptional IT support and gaining exposure to the latest technology. Ideal candidates will have strong communication skills and at least 2 years of experience in a similar environment.

Benefits

Exceptional growth opportunities

High-achieving diversified team

Exposure to latest technology

Qualifications

• At least 2 years experience in a fast-paced Service Desk environment.
• Experience supporting Microsoft products such as Windows 10 and Office 2019/365.

Responsibilities

• Provide high-quality support by answering calls and tickets directed to the Global Service Desk.
• Respond to and resolve requests within specified time frame.
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls.

Skills

Microsoft products

Excellent communication skills

Attention to detail

Job description

Service Desk Analyst

Requisition ID: 7
Business Unit: p
Category: y
Location: B

Fitch Group is currently seeking a Service Desk Analyst based out of our London office.

The Fitch Group Service Desk is a fast-paced, diverse, and exciting team that provides IT support to over 5,500 Fitch Group users globally.

What We Offer:

• Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
• High-achieving diversified team.
• Excellent exposure to the latest technology.

We’ll Count on You To:

• Provide high-quality support by answering calls and tickets directed to the Global Service Desk.
• Respond to and resolve requests within the specified time frame as logged in the ticketing system.
• Work with co-workers to increase knowledge across the Global Service Desk team.
• Develop own technical knowledge to improve ability to resolve requests.
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails.
• Have a strong eye for detail and an ability to follow procedures.

What You Need to Have:

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365.
• Experience with supporting laptops/MFD and video conferencing equipment.
• At least 2 years experience in a fast-paced Service Desk environment.
• Excellent communication skills, both verbal and written.

What Would Make You Stand Out:

• Experience with Windows 11.
• Experience Mac IOS.
• Experience supporting VIP users.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.