VIP Hospitality Manager - Tottenham Hotspur Stadium

Compass Group UK & Ireland; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

An established industry player is seeking a VIP Hospitality Manager to elevate the guest experience in a prestigious setting. This role involves leading a talented team to deliver exceptional, personalized service in a high-end environment. You'll collaborate with chefs and clients, ensuring every detail is perfect for VIP guests. With a focus on quality and relationship building, you'll thrive in a fast-paced atmosphere, making a lasting impact on the hospitality experience. This position offers a competitive salary and a range of benefits, making it an exciting opportunity for a passionate hospitality leader.

Benefits

Pension scheme

Life assurance

Healthcare benefits

Exclusive discounts

Holiday purchase scheme

Ongoing training & development

Professional subscriptions paid

Financial wellbeing programme

Employee Assistance Programme

Additional leave for maternity return

Qualifications

• Experience in high-end hospitality environments and leading teams.
• Passion for exceptional service and building relationships.

Responsibilities

• Lead the delivery of personalized service in the Chairman's Suite.
• Manage supplier relationships and oversee team recruitment and training.
• Ensure quality in food, beverage, and service while handling billing.

Skills

Leadership

Customer Service

Attention to Detail

Relationship Building

Food and Beverage Knowledge

Job description

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Job Introduction

We are looking to recruit a VIP Hospitality Manager at Tottenham Hotspur Football Club. In this role you'll be at the heart of delivering exceptional hospitality in our exclusive Chairman's Suite. You'll be responsible for ensuring every detail of the match day and non-match day operations runs smoothly, with a special focus on providing VIP guests with a personalised, world-class experience. You'll have the chance to lead a talented team, build strong relationships with clients, and continually find ways to elevate the guest experience we offer.

VIP Hospitality Manager - the role in a nutshell.

• Lead the delivery of exceptional, personalized service in the Chairman's Suite, collaborating with the Premium Team, chefs, and clients to drive innovative hospitality.
• Ensure consistent quality in food, beverage, and service, while managing supplier relationships to keep everything running smoothly.
• As a leader, you'll oversee recruitment and training to build a high-performing team, foster a positive culture, and ensure seamless communication across departments.
• Manage accurate billing, stock levels, and support the C&E team with profit and loss tracking for non-match day events, all while upholding the highest standards of service and representing the brand.

What we are looking for:

• An experienced hospitality leader with a background in high-end environments, whether it's private members clubs, fine dining restaurants, or luxury event settings.
• Experience as a VIP Hospitality Manager/Operations Manager/Restaurant Manager with experience of leading teams.
• You have a passion for exceptional service, a keen eye for detail, and the ability to build lasting relationships with high-profile clients.
• You're confident, discreet, and thrive under pressure, always going the extra mile to elevate the guest experience.
• Your knowledge of food and beverage, especially wine, is enviable.
• You're a natural leader who can motivate a team to deliver world-class service, every time.

What you'll get in return.

• Competitive salary of up to £55,000 depending on experience.
• Pension scheme & life assurance.
• 23 days + Bank Holidays and an additional day to take your birthday off.
• Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
• Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
• Holiday purchase scheme.
• On-going training & development through our career pathway programmes.
• Professional subscriptions paid.
• Financial wellbeing programme and preferred rates on salary finance products.
• Employee Assistance Programme.
• Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back.
• Day off for your baby's first birthday.