VIP Guest Services Concierge

Chuan Spa; West End; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Langham, London, part of Langham Hospitality Group, seeks a Front Office Host to deliver exceptional guest experiences in the heart of London's West End. You will welcome guests, assist with directions, and support VIP arrivals with seamless service.

We value immaculate presentation, excellent communication, and a proactive approach to guest satisfaction. Previous Opera/Fidelio experience is advantageous, and you will work as part of a collaborative Front Office team.

Qualifications

• Experience in Front Office within a hotel environment.
• Excellent customer service skills.
• Great communication skills.
• Immaculate personal presentation.
• Opera/Fidelio front office systems experience is an advantage.
• Ability to handle challenging situations.

Responsibilities

• Carry out lobby hosting duties: meet and greet guests, assist with directions and guidance.
• Conduct spot checks of VIP rooms and arrange welcome amenities.
• Meet and greet VIPs on arrival, check them in and build rapport.
• Make courtesy calls to VIPs and long-stay guests to ensure wellbeing and offer services.
• Update guest profiles with preferences, habits and any issues during their stay.

Skills

Front Office experience

Customer service

Communication

Immaculate presentation

Opera/Fidelio experience

Conflict handling

Tools

Opera/Fidelio

Job description

The Langham, London, part of Langham Hospitality Group, seeks a Front Office Host to deliver exceptional guest experiences in the heart of London's West End. You will welcome guests, assist with directions, and support VIP arrivals with seamless service.

We value immaculate presentation, excellent communication, and a proactive approach to guest satisfaction. Previous Opera/Fidelio experience is advantageous, and you will work as part of a collaborative Front Office team.