Guest Services Agent

Chuan Spa; West End; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

The Langham, London, part of Langham Hospitality Group, seeks a Front Office Host to deliver exceptional guest experiences in the heart of London's West End. You will welcome guests, assist with directions, and support VIP arrivals with seamless service.

We value immaculate presentation, excellent communication, and a proactive approach to guest satisfaction. Previous Opera/Fidelio experience is advantageous, and you will work as part of a collaborative Front Office team.

Formación

• Experience in Front Office within a hotel environment.
• Excellent customer service skills.
• Great communication skills.
• Immaculate personal presentation.
• Opera/Fidelio front office systems experience is an advantage.
• Ability to handle challenging situations.

Responsabilidades

• Carry out lobby hosting duties: meet and greet guests, assist with directions and guidance.
• Conduct spot checks of VIP rooms and arrange welcome amenities.
• Meet and greet VIPs on arrival, check them in and build rapport.
• Make courtesy calls to VIPs and long-stay guests to ensure wellbeing and offer services.
• Update guest profiles with preferences, habits and any issues during their stay.

Conocimientos

Front Office experience

Customer service

Communication

Immaculate presentation

Opera/Fidelio experience

Conflict handling

Herramientas

Opera/Fidelio

Descripción del empleo

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.

ABOUT THE ROLE

• carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.
• conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed
• meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships
• make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services
• update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

ABOUT YOU

• previous experience of working in a Front Office within a similar environment
• excellent customer services skills
• great communication skills
• immaculate personal presentation
• previous experience of Opera/Fidelio front office management systems is an advantage
• ability to deal with challenging situations