Viewing Guide Margate, Kent

Lomond; Margate; Hybrid; GBP 37,250,000 - 48,216,000; Full time

Benefits offered by this job

LOMONDlife benefits

Wellbeing resources

EAP counselling

Annual leave purchase

Smart Tech Scheme

Cycle2Work

Family friendly leave

Pension plan

Professional development funding

Company socials

Job summary

Miles & Barr in Margate, part of Lomond, invites applications for a Viewing Guide on a full-time, 12-month fixed-term contract. The role centers on welcoming buyers to view properties and delivering a warm, professional experience.

You will coordinate viewings, understand buyers' needs, present property details accurately and work closely with the team to ensure a smooth journey. A full UK driving licence and strong customer service are essential, with benefits through Lomondlife.

Qualifications

• Full UK driving licence and own transport.
• Excellent communication and customer service.
• Friendly, professional and enthusiastic.
• Organised and reliable with good time management.

Responsibilities

• Conducting property viewings with potential buyers.
• Understanding buyer requirements and matching to properties.
• Providing detailed information about each property.
• Representing the company professionally and creating a positive first impression.
• Managing viewing appointments and coordinating with the team.
• Building relationships and delivering high-quality customer service.

Skills

Communication skills

People person

Organisation

Time management

Job description

Welcome to Miles & Barr, we’re known for leading the way in Kent. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to have 12 offices and over 190 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell and let their property.

Now, we’re happy to offeran exciting opportunity to join our dynamic team as a Viewing Guide in our Margateoffice.

Job Type: Full-Time, 12 month fixed term contract
Salary: £13.00 per hour

Let’s talk about the Viewing Guide role. It involves:

• Conducting property viewings and providing potential buyers with a warm, professional and informative experience.
• Getting to know prospective buyers, understanding their requirements and helping them find properties that match their needs.
• Providing detailed information about each property and answering questions confidently and accurately.
• Representing the company professionally at all times and creating a positive first impression for every client.
• Managing viewing appointments efficiently and working closely with the wider team to ensure a smooth and seamless customer journey.
• Building strong relationships with clients and delivering an exceptional level of customer service throughout the viewing process.

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• You will be a natural "people" person with excellent communication skills and the confidence to build relationships quickly with clients face-to-face.
• You will be friendly, approachable, professional and enthusiastic, with a genuine passion for helping people.
• You will be organised, reliable and able to manage your time effectively.
• You will have a full UK driving licence and your own reliable transport, as travel between properties will be required.
• You will have a positive attitude, strong attention to detail and a commitment to delivering a first-class customer experience.

At Miles & Barr, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here’s what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication.

Start strong with real experience, hands‑on support and opportunities to grow from day one.

Early careers

Build strong foundations with hands‑on learning and real opportunities to shape your future.

Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.