Agent Shop and Stations - Victoria Coach Station (On-site)

Resume Skip; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Travel vouchers

Discount vouchers for friends & family

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Job summary

FlixBus UK is seeking motivated agents to work on-site at Victoria Coach Station. You will greet customers, assist with ticketing queries, provide journey information, and support smooth boarding and station operations.

As the face of FlixBus UK, you will drive customer satisfaction, promote add-ons, and coordinate with TfL staff to ensure timely departures. A flexible rota is required, including weekends. Exciting benefits accompany the role.

Qualifications

• Experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to work a flexible rota including weekends and varied shifts.

Responsibilities

• Represent FlixBus UK at Victoria Coach Station, delivering a welcoming customer experience.
• Handle ticketing queries and provide journey information, updates, cancellations, and delays.
• Sell tickets and promote FlixBus add-ons to passengers.
• Support drivers and customers with ticket checks and boarding processes.
• Carry out vehicle checks and ensure service standards are met.
• Coordinate with station partners and TfL staff to manage live departures.
• Respond to incidents and disruptions to minimise network impact.

Skills

Customer service

Communication

Flexible rota

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

About the Role

• Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure
• Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays
• Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers
• Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes
• Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey
• Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station
• Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly
  

About You

• Enjoy providing great customer service and have the ability to deal with difficult situations whilst remaining professional at all times
• Have previous experience of working in a customer-facing role
• Possess excellent communication skills
• Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00
• Thrive in high pressure, fast moving and dynamic environments
• See yourself as proactive, motivated, autonomous and have a desire to grow with a business
• Are able to prioritize key tasks and make decisions quickly on sometimes, limited information

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link:Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you!

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