Victim Caseworker – Progression Model

Catch22; Ipswich; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Catch22 Victim Services in Ipswich is seeking an Early Release Victim Caseworker to provide trauma-informed, face-to-face support to victims across Norfolk and Suffolk. You will work with probation and victim contact schemes to advocate, refer and coordinate safety planning and risk management.

Working within the Safer Futures hub, the role involves multi-agency collaboration, prioritising urgent needs, and supporting victims through early release processes, with occasional travel across

Qualifications

• Knowledge of victim-centred, trauma-informed practice and how to apply it.
• Understanding of early release processes, licence conditions and recalls.

Responsibilities

• Provide trauma-informed, face-to-face support to victims across Norfolk and Suffolk.
• Offer advocacy, safety planning and risk management support.
• Coordinate referrals with Probation and Victim Contact Scheme.
• Promote restorative justice opportunities as appropriate.
• Monitor workload and prioritise urgent early release needs.

Skills

Trauma-informed practice

Early release knowledge

Victim support understanding

Education

GCSE English and Maths or equivalent

Victim support or related field qualification

Job description

At Catch22 , we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch22 delivers the Norfolk and Suffolk Victim Care Service on behalf of the Norfolk and Suffolk PCCs. NSVC Serviceis a free, independent, and confidential support service provided to anyone in Norfolk and Suffolk who has been affected by crime. We have a team of trained caseworkers to help you cope and recover from the impact of crime. This can include emotional and practical support, crime prevention advice, advocacy and support.

Job Description

The Early Release Victim Caseworker is a dedicated full-time role within Catch22 Victim Services, supporting victims across N&S counties through the early release scheme. The caseworker provides timely, trauma-informed, face-to-face support and acts as a named point of contact for victims.

Working closely with the Victim Contact Scheme and Probation, the caseworker provides advocacy, safety planning and risk management support, alongside guidance on early release processes and licence conditions. The role prioritises urgent needs, including recalls and emerging risks, and helps victims access coordinated support. It also promotes appropriate restorative justice opportunities through the established RJ service, respecting victims’ choices and avoiding duplication.

The proposed full-time caseworker sits within Catch22’s Victim Services division and the Safer Futures hub, as part of the PCC Surge Funding proposal. Catch22 provides operational management, supervision, safeguarding oversight and quality assurance. The role works across both counties, with co-location within Probation and close links to the Victim Contact Scheme.

Key relationships include probation practitioners, Catch22 colleagues, the established RJ team, PCC representatives and other criminal justice and community partners. The caseworker supports clear referral pathways and coordinated victim support, while respecting each partner’s responsibilities.

The planning assumption is 5–16 releases per month, not a fixed victim caseload. The number of victims per release, case complexity, vulnerability and support needs remain uncertain. Extensive travel and face-to-face visits also affect capacity. The caseworker and manager will review demand and workload, protecting availability for urgent early release support and undertaking other multi-crime casework only where capacity allows

Qualifications

A good standard of education, including GCSE English and maths or equivalent.

A relevant qualification in victim support, criminal justice, social care or a related field, or equivalent practical experience.

Knowledge of victim-centred, trauma-informed practice and the ability to apply it to assessment, advocacy and personalised support.

Understanding of early release, licence conditions and recalls, and the roles of Probation and the Victim Contact Scheme.

The salary shown reflects the band for this role, with the final offer taking account of experience and relevant skills.

• Hours of work: Full time, 37.5 hours per week
• Contract: Fixed Term
• Flexibility: Blended approach of office working, home working, and occasionally supporting with visits across Norfolk and Suffolkwith co-location within Probation. Office based at either Oak Lodge Business Centre, School Lane, Little Melton, NR9 3LB orSuffolk Enterprise Centre, 44 Felaw Street, Ipswich, IP2 8SJ
• Closing Date: 30th of November2026 (Could close earlier if sufficient quality applications received)
• Interviews: TBC

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check.

*Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume ofinterest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 Safer Futures requests no contact from agencies or media sales

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.