Victim Care Coordinator

Catch22; Manchester; Hybrid; GBP 23,487 - 28,706; Full time

Job summary

A social welfare organization in Greater Manchester is seeking a Victim Care Coordinator to support victims of crime and manage a caseload referred by local police. The role involves providing tailored support and being the primary contact throughout the victim’s journey. Candidates should have experience working with vulnerable individuals, strong communication skills, and a commitment to providing emotional support. This is a full-time permanent position, including remote work and community engagement.

Qualifications

• Experience of working with or supporting vulnerable people, either through paid or voluntary employment.
• Knowledge of safeguarding.
• Good level of basic IT skills.
• Must be non-judgmental and non-discriminatory.
• Good communication skills, both written and verbal.

Responsibilities

• Provide support to victims of crime across Greater Manchester.
• Manage a caseload of referrals made by Greater Manchester Police.
• Tailor support plans to meet the needs of victims.

Skills

Experience of working with or supporting vulnerable people

Good verbal/written communication

Basic IT skills

Resilience

Active listening

Education

Basic level of education

Job description

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch22's Victim Service provides emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

Job Description

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim’s journey, providing initial contact and assessment of the individual’s needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you’ll also be the team's lead in a specialist area. As lead, you’ll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector.

Main duties

• Provide effective interventions to support those in need whether by phone or in‑person.
• Reporting caseload to leadership and ensuring data is collected and recorded accurately.
• Other administrative duties.
• Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims.
• Become the lead specialist in one of the following areas:
  • Domestic Abuse
  • Sexual Violence
  • FGM
  • Children and Young People
  • Gangs and Knife Crime
  • Modern Day Slavery
  • Hate Crimes
  • Equality, Diversity and Inclusion
  • Fraud
  • Radicalisation

Qualifications

• Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
• Knowledge of safeguarding.
• A basic level of education – good verbal/written communication essential for writing evidence involved with casework.
• Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
• Victim Care Coordinators must be non‑judgmental and non‑discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers. Post is subject to a diverse range of victims with a number of varying backgrounds.
• Good communication – written and verbal communication. Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
• Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users.

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3498F in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select NO to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Successful post-holders will need to have a full UK Driving Licence and access to a personal vehicle for work purposes. The NPPV (non‑police personnel vetting) check also requires that the post‑holder has lived in the UK for the past 3 years with a few exceptions.

Contract

Permanent

Hours & work pattern

Full time, 37.5 hours per week.

Salary

£26,097

Location

You will spend 1-2 days per week in GMP HQ, Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.

Screening

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post‑holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift Patterns

Hours and days worked will change week‑by‑week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

Every 4‑week term will include one working Saturday (with a non‑working week day during that week) and one Sunday on call.

Shift start times and end time will be between 0800-1800 and be a 7.5 hour work day.

To Apply

Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front‑line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have Banned the Box. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.