Victim Care Coordinator (Maternity Cover)

Catch22; Greater Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Catch22 is seeking a Victim Care Coordinator to support victims of crime across Greater Manchester. You will manage a caseload from referrals by Greater Manchester Police, providing initial contact, assessment and tailored support plans, including emotional or practical help or signposting to partners.

You will lead in one specialist area and build relationships to position Catch22 as a sector leader; duties include outreach, partnership work, and data-driven reporting.

Qualifications

• Experience with vulnerable people, paid or voluntary, or via personal experience.
• Knowledge of safeguarding.
• Basic education with strong verbal and written communication for casework evidence.

Responsibilities

• Provide effective interventions to support those in need, over the phone or in-person.
• Report caseload to leadership and ensure data is recorded accurately.
• Handle administrative duties as part of the role.
• Represent Catch22 and engage with partnerships; attend community events and liaise with organisations to support victims.
• Become the lead specialist in one area (e.g., Domestic Abuse, Sexual Violence, FGМ, Children and Young People, Gangs and Knife Crime, Modern Day Slavery, Hate Crimes, Equality, Diversity and Inclusion, Fraud, Radicalisation).

Skills

Experience with vulnerable people

Safeguarding knowledge

Verbal and written communication

IT skills

Non-judgmental and inclusive

Active listening

Resilient and committed

Education

Basic education

Tools

IT systems

Job description

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch22's Victim Service provide emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

Job Description

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim's journey, providing initial contact and assessment of the individual's needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you'll also be the team's lead in a specialist area. As lead, you'll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector.

Main duties

• Provide effective interventions to support those in need whether be over the phone or in-person
• Reporting caseload to leadership and ensuring data is collected and recorded accurately.
• Other administrative duties.
• Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims.
• Become the lead specialist in one of the following areas:
  • Domestic Abuse
  • Sexual Violence
  • FGM
  • Children and Young People
  • Gangs and Knife Crime
  • Modern Day Slavery
  • Hate Crimes
  • Equality, Diversity and Inclusion
  • Fraud
  • Radicalisation

Qualifications

We are looking for someone with the following skills, abilities and experience:

• Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
• Knowledge of safeguarding
• A basic level of education - good verbal/written communication essential for writing evidence involved with casework.
• Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
• Victim Care Coordinators must be non-judgmental and non-discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers. Post is subject to a diverse range of victims with a number of varying backgrounds.
• Good communication - written and verbal communication. Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
• Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users.

Additional Information

Contract: 9 Month Fixed Term Maternity Cover. End date for fixed term contract 10th July 2027.

Hours: Full time, 37.5 hours per week.

Salary: £26,650.00

The salary shown reflects the band for this role, with the final offer taking account of experience and relevant skills.

Location: You will spend 2 days per week in GMP Force HQ, Northampton Road, M40 5BP. The remainder of your time will be split between remote working and supporting victims in the community.

NOTE: During the 8 week onboarding period you will be required to work from the office on four days of the week.

Interview process: Two stages - group interview and 1-to- interview, both in person.

If you have any questions about the role or recruitment process, please contact [e-mail]

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Please note that the NPPV Level 2 requirement for this role requires the post holder to have lived in the UK for the past three years.

Access to a personal vehicle and a valid UK license are requirements for this role.

Shift patterns

Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

There will be occasional Saturday working (with a non-working week day during that week), which works out to roughly one Saturday in seven or eight.

Shift start times and end time will be between 0800-1800, and until 2000 on Wednesdays for one team. The work day will be 7.5 hours, with a 30 minute unpaid break for lunch, e.g. 8am to 4pm.

Catch22 Justice requests no contact from agencies or media sales

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Videos To Watch

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