Vice President - Global Client Services

Havas Group; City Of London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading marketing agency in London seeks a Vice President – Global Client Services to oversee client relationships and manage global campaigns. The ideal candidate possesses over 10 years of experience and excels in relationship building, proactive accountability, and team leadership. Join us to drive client growth and teamwork in a dynamic environment.

Benefits

Equal opportunity employer

Growth and development initiatives

Qualifications

• 10+ years’ experience in client servicing, preferably in a media/creative/content agency.
• Experience in automotive sector preferred but not essential.
• Ability to manage relationships confidently with various stakeholders.

Responsibilities

• Lead daily client relationship management and oversee account activities.
• Ensure delivery of all centrally funded campaigns.
• Develop annual growth and business plans.
• Create best practice guidelines and ensure adherence to strategic frameworks.

Skills

Relationship building

Positive attitude

Proactive accountability

Flexibility and adaptability

Presentation skills

Team leadership

Job description

Agency : Prose On Pixels

Job Description : Prose on Pixels is a global content at scale agency built to address the marketing challenges of today and deliver meaningful content into the future. With our unique Audience-First production model, we Create, Scale and Personalize content to captivate audiences and achieve desired brand and business outcomes.

Fusing creativity and performance, we create harder working, more sustainable content, reducing waste, and providing stronger ROI.

Introduction

The Vice President – Global Client Services is responsible for leading the day-to-day relationship with our global clients. You should build trustful relationships with all client stakeholders and be regarded as reliable, responsive, and their go-to contact by being actively involved and overseeing all projects. You own the client relationship day to day and are responsible for the quality of our work. You will need to have a deep understanding of your client’s unique needs and will be expected to act as a partner to guide and support them to achieve their objectives both operationally and strategically.

Client services must be seen as a key driver for client growth. Beyond managing delivery and ensuring the quality of output, this role is accountable for driving exponential client growth and retention. This growth mindset must be central to how we approach client relationships.

The role requires a blend of global campaign development and multinational production management experience. You will be responsible for both planning and executing global campaigns, while also overseeing outputs from our markets around the globe.

Mission & Responsibilities

• Leadership in daily client relationship management. Lead the account activity, taking responsibility for the day-to-day account output from specialist and regional teams together with the central team, including client’s business growth and long-term relationship retention.
• Ensure smooth and efficient delivery of all centrally funded campaigns for product launches and brand initiatives.
• Lead the response to client briefs alongside relevant teams, connecting and managing the integrated working process from end-to-end. Accountable for delivering valuable, high-quality recommendations to clients.
• Ensure activation teams are delivering to brief/client expectations.
• Develop best practice guidelines and media principles for local markets to ensure adherence to central strategic frameworks.
• Work with local teams to ensure delivery against client expectations.
• Be well informed about the current and future trends in technology and media, and able to hold insightful discussions with clients, proactively bringing them recommendations.
• Lead and attend regular client meetings.
• Ensure the content delivered is to a high standard and driving conversations forward with the client.
• Create action plans at client assessments which need to be delivered by the relevant teams (Central, Regional, Finance) to ensure assessment scores are maintained or improved.
• Work with central client to ensure we are supporting and managing their process expectations and that there is network-wide understanding and compliance. Use every opportunity to improve process to maximize efficiency and promote internal services.
• Ensure the annual KPI deliverables are being prepared and delivered by the relevant teams; input regularly to ensure current client priorities are considered.
• Manage up to ensure that all senior leaders are continually aware of opportunities and risks for clients, the business and people.
• Prepare reporting requests for central management including budgeting updates and key client challenges.
• Create and develop annual growth and business plans.
• Lead by example as a senior member of the agency; your behaviour sets the tone for the rest of the team—encourage teams to attend agency seminars and events plus support internal initiatives.
• Understand our products and services and how they can help our clients, specifically data and content.
• Build relationships with internal stakeholders (both at Prose on Pixels studios worldwide and the wider Havas Group) and communities.
• Seek and develop out-of-scope opportunities and channel choices that provide enhanced revenue opportunities both with central initiatives and supporting local teams.
• Land and expand is key — always look to develop opportunities and bring further growth.
• Needs to have experience of onshore/offshore/AI origination and automation at scale.
• We’re a start-up, so this is hands on. We need doers, not managers.

Experience

• 10+ years’ experience in client servicing - media/creative/content integration agency background.

Soft Skills & Competencies

• Team player - relationship building skills internally and externally with the ability to quickly establish strong working relationships.
• Positive, approachable and friendly attitude.
• Pro-activity and openness to take responsibilities and be fully accountable.
• Being flexible, adaptable and organized to meet tight deadlines.
• Ability to liaise confidently with clients at all levels and react to different cultural practices. Regular client contact and should be able to operate at ease in developing and managing client relationships.
• Experience of preparing and delivering senior level presentations to clients and internally.
• Excellent written and presentation skills.
• Experience in automotive sector preferred but not essential.
• Working understanding of trading principles, practices and performance.
• Ability to lead and inspire teams.
• Effective under pressure and ability to meet tight deadlines.

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Contract Type : Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.