Vice President, Client Service I

BNY Mellon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global financial services company is seeking a Vice President, Client Service I in London. This role focuses on collaborating with various teams for business development and ensuring excellent client service delivery. Candidates should have a solid understanding of structured finance deal structures and knowledge of the Debt Issuance markets. The company promotes a culture of inclusion and offers competitive compensation and benefits.

Benefits

Highly competitive compensation

Generous paid leaves

Wellbeing programs

Qualifications

• Understanding of Structured Finance deal structures.
• Knowledge of Euroclear and Clearstream.
• Experience in managing a portfolio and/or process.

Responsibilities

• Collaborate with the Sales & Relationship Management team for business development.
• Ensure operational aspects of transactions align with processes.
• Deliver excellent client service and build relationships.
• Provide tailored solutions based on client's needs.
• Understand capital markets operational processes.

Skills

Structured Finance deal structures

Knowledge of the Debt Issuance markets

Client portfolio management

Job description

Vice President, Client Service I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Service I to join our EMEA Corporate Trust, Structure Finance Client Service team. This role is located in London, United Kingdom.

In this role, you’ll make an impact in the following ways:

• Collaborate with the Sales & Relationship Management team in the pre‑mandate conversations and business development initiatives to identify and clarify the offering from Corporate Trust and address relevant queries from clients.
• Work with the Transaction Management Group to ensure the operational aspects of the transaction are in line with BAU processes and, if required, make sure that any non‑BAU processes are captured and documented accordingly.
• Support the client on a day‑to‑day basis making sure all operational services are delivered to the client in accordance with our contractual obligations. Build trust and good working relationships with clients to encourage repeat business opportunities.
• Provide excellent client service delivery and understanding of clients’ needs. Demonstrate an understanding of services provided both within Corporate Trust and across the firm to be able to provide the clients with tailored solutions.
• Knowledge of capital markets operational processes and procedures and demonstrate an understanding of the commercial rationale, structure, risks, and rewards associated with transactions.

To be successful in this role, we’re seeking the following:

• An understanding of Structured Finance deal structures.
• Knowledge of the Debt Issuance markets. Primarily Euroclear and Clearstream.
• Management of a client portfolio and/or process.

At BNY, our culture speaks for itself. Check out the latest BNY news at.

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.