AFRS Vetting Specialist

Serco Limited; Birmingham; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Pension - 6%

Diversity and inclusion

Serco discounts

Health & wellbeing programmes

Career development training

Job summary

Serco Limited in Solihull is seeking an AFRS Vetting Specialist to join the hybrid team, initially office based. You will handle vetting, pre-employment screening and related security administration, with responsibility for complex cases and escalation management.

You will coach Vetting Administrators, perform QA, and deputise for the Team Manager when needed, handling sensitive information with the highest level of care and confidentiality.

Qualifications

• Substantial practical experience of vetting, pre-employment screening, security administration or a closely related regulated service.
• Advanced knowledge of BPSS and UKSV processes; identity, criminal history, employment history and Right to Work verification.
• Ability to interpret procedures, assess evidence, resolve complex cases and make informed recommendations within defined authority.
• Experience of quality checking, audit activity or assurance controls; identify root causes and provide corrective feedback.
• Effective coaching, training and facilitation skills; explain complex requirements clearly.
• Strong reporting and analytical skills; proficient in Excel and producing operational MI.

Responsibilities

• Act as the first point of escalation for complex, sensitive or non-standard vetting cases.
• Carry out quality assurance, audit activity and assurance controls.
• Coach and train Vetting Administrators and deputise for the Team Manager during absences.
• Maintain high standards of confidentiality and handle sensitive information with care.
• Coordinate workflow, prioritise competing demands and manage escalations effectively.
• Build positive relationships with candidates, colleagues and stakeholders and report on MI.

Skills

vetting

pre-employment screening

security administration

BPSS

UKSV processes

identity verification

criminal history verification

Right to Work verification

coaching & training

Excel & MI reporting

Tools

Access Screening

PEGA

UKSV portals

Konfir

Rapid Employment Verification

operational reporting tools

Job description

AFRS Vetting Specialist Hybrid - Solihull, B91 3QJ (Office based initially) Salary: £27-29k DOE Full Time, Permanent Band 6

Here at Serco, we're looking for an AFRS Vetting Specialist to join our team supporting the recruitment of candidates into the UK Armed Forces.

This is a technical and coordination role where you'll act as the first point of escalation for complex, sensitive or non-standard vetting cases, while maintaining expert knowledge of AFRS vetting requirements across the team. You'll carry out quality assurance, coach and train Vetting Administrators, and deputise for the Team Manager during periods of absence.

Working as part of the AFRS Vetting Team, you'll play a key role in raising standards and capability across the team, while handling sensitive personal and security-related information with the highest levels of care and confidentiality.

This role is dedicated to vetting activity and does not include onboarding responsibilities.

What you'll need to do the role

Essential:

Substantial practical experience of vetting, pre-employment screening, security administration or a closely related regulated service, with advanced knowledge of the checks required.

Detailed working knowledge of BPSS and UKSV processes, with a strong understanding of identity, criminality, employment-history and Right to Work verification requirements.

Proven ability to interpret procedures, assess evidence, resolve complex cases and make sound recommendations within defined authority.

Experience of quality checking, audit activity or assurance controls, with the ability to identify root causes and deliver corrective feedback.

Effective coaching, training and facilitation skills, including the ability to explain complex requirements clearly and assess understanding.

Strong reporting and analytical skills, with confident use of Microsoft Excel and the ability to produce and explain operational MI.

Highly organised, with the ability to coordinate workflow, prioritise competing demands and remain composed when managing escalations or service pressures.

Clear and credible communicator, able to build effective working relationships with candidates, colleagues, managers, partners and specialist stakeholders.

Ability to work effectively as part of a team, building positive working relationships and contributing to shared objectives.

Desirable:

Experience of acting as a deputy, senior administrator, technical specialist or coordinator within an operational team.

Experience of conducting one-to-one meetings, return-to-work discussions, team briefings or routine absence-management activity under delegated authority.

Experience of Access Screening, PEGA, UKSV portals, Konfir or Rapid Employment Verification, shared mailboxes and operational reporting tools.

Experience of process improvement, change implementation, complaint investigation or creation of controlled process documentation.

Why Serco

Meaningful and vital work: In this position, your work will directly support the recruitment of people joining the UK Armed Forces. You'll be part of a team delivering an essential service where accuracy, security and timely decision-making really matter.

You'll gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors. Personal growth, achievement and development won't be hard to find. You'll also work with great people in a supportive environment where no two days are the same.

What we offer

• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

A safe and supportive culture.

Please note

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.