Veterinary Receptionist (Perm)

IVC Evidensia Group; Sutterton; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Wellbeing initiatives

Discounted veterinary care

Job summary

inspiring vet care in the UK is seeking a friendly Receptionist for South Lincs Vets on a full-time permanent basis. You will be the first point of contact for clients, delivering a welcoming, professional experience while supporting appointments and inquiries.

Based between Spalding and Boston, our RCVS-accredited practice is well equipped and values a patient-first approach. You will work with clinical and admin teams to ensure a smooth client and patient journey, handling payments and daily

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Professional, welcoming manner in person and on the phone.

Responsibilities

• Representing the surgery as the first point of communication for all clients.
• Delivering high levels of customer service and following up on outstanding queries.
• Greeting clients, checking in on arrival, and supporting the client/patient journey.
• Handling payments, insurance queries and inputting information into the database.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at South Lincs Vets on a full-time permanent basis.

Nestled between Spalding and Boston in the picturesque Lincolnshire countryside, our location provides a peaceful backdrop for your career. As an RCVS-accredited hospital, we take pride in being fully equipped, offering all the resources you need to thrive.

South Lincs Vet Group consists of the main hospital and 4 branch locations. Our team is strong and dedicated, with 17 vets, including certificate holders in Orthopaedics, Soft Tissue Surgery, ECC, and Medicine. Supporting them is a fantastic team of 50+ RVNs, SVNs, VCAs, ACAs, reception, and admin staff, all working seamlessly together to deliver outstanding care.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• You will be working 42.5 hours per week.
• 1:4 Saturdays.
• Mixture of 8am-10am starts.

Key Responsibilities

Your role will involve:

• Representing the surgery as the first point of communication for all clients.
• Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.
• Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
• Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
• Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
• Being able to handle conversations around financial situations with ease and confidence.
• Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
• Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
• Cash handling on a daily basis as well as taking card payments throughout the day.
• Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
• End of day cashing up and banking.
• Ensuring the reception environment is kept clean, professional and inviting.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

South Lincs Vet Group, Sutterton