Veterinary Receptionist (Part-Time)

British Veterinary Association; Newbury; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a vibrant team as a Veterinary Receptionist in Newbury, where your passion for customer service will shine! In this part-time role, you'll engage with clients and their pets, ensuring a welcoming experience while managing appointments and inquiries. This position offers a chance to work in a busy equine hospital, surrounded by beautiful countryside. With competitive benefits including generous leave and a focus on employee wellbeing, this opportunity is perfect for those looking to make a difference in the veterinary field. Embrace a rewarding career that values diversity and inclusion!

Benefits

6.6 Weeks Annual Leave

Birthday Leave

Enhanced Family-Friendly Policies

Cycle to Work Scheme

Employee Wellbeing Initiatives

Learning and Development Opportunities

Discounts and Cashback with Retailers

Pension Scheme

Discounted Staff Pet Care

Qualifications

• Enthusiastic individual with a passion for customer service.
• Prior experience in a customer service role is preferred.

Responsibilities

• Liaising with clients and clinical staff for high customer care.
• Managing appointments, payments, and client enquiries.

Skills

Organisational Skills

Communication Skills

IT Systems Confidence

Customer Service Experience

Job description

We are hiring for a Veterinary Receptionist to join our team!

We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branch but there may be a requirement to travel to Thatcham.

Main responsibilities of the role include but are not limited to:

1. Liaising with the clients and the clinical staff to provide a high level of customer care.
2. Meeting and greeting clients and pets.
3. Booking appointments and diary management.
4. Managing telephone and email enquiries.
5. Taking payment for services and products.
6. Managing cash and end-of-day banking.
7. Maintaining a clean and safe space for our clients and their pets.

Our receptionist's focus is to provide excellent customer service and make the clients' experience the best it can be.

Ideally, you will have:

1. Great organisational skills.
2. Good communication skills.
3. Confidence using IT systems.
4. Able to work different shifts and some weekends on a rota basis.
5. Prior experience working in a customer service role.

About the rota

This is a part-time, permanent role with shifts covering Thursday 1:30 pm to 7:30 pm, Friday 2 pm to 7:00 pm and Saturday 8 am to 4 pm (1 hour break).

More about us

Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main Hospital has RCVS Tier 3 hospital status, located in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends. The Branches at Tadley and Thatcham are both located within a short distance of Newbury and are fully equipped for surgical procedures and digital diagnostic imaging.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave FTE.
2. Additional annual leave for your birthday which will be added to your holiday allowance.
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
4. Cycle to work scheme.
5. Initiatives focused on employee wellbeing.
6. Non-accidental injury support.
7. Learning and development opportunities via the IVC Evidensia Academy.
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
9. Pension scheme.
10. Discounted staff pet care.

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.