Veterinary Receptionist (Part-Time)

VC Evidensia UK; Newbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a passionate team as a Veterinary Receptionist at a forward-thinking company in Newbury. This part-time role focuses on providing exceptional customer service, ensuring clients and their pets feel welcomed and cared for. You will be responsible for managing appointments, handling enquiries, and maintaining a clean environment. With a commitment to diversity and inclusion, the company offers a supportive workplace and numerous benefits, including enhanced family-friendly policies and opportunities for professional development. If you have a knack for organization and a love for animals, this position is perfect for you!

Benefits

6.6 Weeks annual leave FTE

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts and cashback

Qualifications

• Prior experience in a customer service role is preferred.
• Ability to work different shifts and weekends on a rota basis.

Responsibilities

• Liaising with clients and clinical staff for high-level customer care.
• Managing appointments, telephone, and email enquiries.

Skills

Customer Service

Organizational Skills

Communication Skills

IT Systems Proficiency

Job description

Donnington Grove - Newbury, Newbury, South East

We are hiring for a Veterinary Receptionist to join our team!

We're looking for an enthusiastic person with a passion for customer service to join our fantastic team! This is a part-time position based at our Newbury and Tadley branch but there may be a requirement to travel to Thatcham.

Main responsibilities of the role include but are not limited to:

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Our receptionist's focus is to provide excellent customer service and make the clients' experience the best it can be.

Ideally, you will have great organisational skills, good communication skills, be confident using IT systems, able to work different shifts and some weekends on a rota basis, and have prior experience working in a customer service role.

About the rota

This is a part-time permanent role working Tuesday 8:30am to 2:30pm, Thursday 1:30pm to 7:30pm, Friday 2:00pm to 5:00pm. There will also be 1 in 4 Saturdays and 1 in 11 Sundays.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave FTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.