Veterinary Receptionist – Part Time

Vets Now; Coventry; On-site; GBP 24,000 - 28,000; Part time

Job summary

Join Vets Now as a Part Time Veterinary Receptionist, where you'll be the first point of contact for clients during emergencies. This role requires strong organizational skills and a supportive presence to ensure the smooth operation of our emergency clinics. Benefits include a health plan, paid CPD, and family-friendly policies.

Benefits

7 weeks pro rata annual leave

Birthday as a paid day off

Cash Health Plan provided by Simply Health

Discounts and cashback with 100’s of retailers

£780 CPD allowance pro-rata

10 hours paid CPD hours annually pro-rata

Family-friendly policies

UK Standard Pension contributions

Discounted staff pet care

Paid volunteering days

Death in service of two times annual salary

Qualifications

• Experience in a customer-facing role preferred.
• Strong communication and organizational skills.
• Ability to remain calm under pressure.

Responsibilities

• Serve as the first point of contact for clients in emergency situations.
• Manage clinic administration to ensure smooth operations.
• Provide client support and act as a liaison to veterinary staff.

Skills

Client Support

Administration

Communication

Multitasking

Job description

Part Time Veterinary Receptionist

£12.60ph plus benefits

Company Overview

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Coventry.

Role Overview

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Every other weekend Friday, Saturday and Sunday from 18:00 to 22:00.

Plus, a fair share of bank holidays.

Why Vets Now?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.