Veterinary Receptionist (FTC)

IVC Evidensia; Reading; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Healthcare

Pension

Discounted veterinary care

Job summary

The Woodley Vet, part of IVC Evidensia, is seeking a friendly Receptionist to join our team in Reading. You’ll be the first point of contact for clients and their pets, ensuring a welcoming, efficient experience and accurate diary management.

This full-time fixed-term role (12 months, 40 hours per week) offers a collaborative environment with opportunities to support clinical and non-clinical colleagues, handle payments, bookings, and client communications, and contribute to a smooth patient

Qualifications

• Experience in a customer-facing role with a focus on service.
• Strong communication and a welcoming manner.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcoming clients and their pets in a warm, friendly and professional manner.
• Answering telephone calls and emails; responding to client enquiries.
• Booking appointments and managing the appointment diary.
• Processing payments and handling client accounts.
• Supporting the clinical team with day-to-day running.
• Maintaining accurate client and patient records.
• Assisting with general administrative duties to support the wider practice team.

Skills

Communication

Customer service

Multitasking

Teamwork

Proactivity

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Easipetcare, The Woodley Vets on a full-time fixed-term basis for 12 months.

The Woodley Vet is situated on the lovely Woodley precinct, with excellent links to central Reading and the M4 Located in a lovely area with convenient off-street parking nearby, this is a fantastic opportunity to make a real impact within a collaborative and welcoming team.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a full-time role working 40 hours per week.

Key Responsibilities

• Welcoming clients and their pets in a warm, friendly and professional manner.
• Answering telephone calls and emails; responding to client enquiries efficiently and compassionately.
• Booking appointments and managing the appointment diary effectively.
• Processing payments and handling client accounts accurately.
• Supporting the clinical team with the smooth day-to-day running of the practice.
• Maintaining accurate client and patient records.
• Assisting with general administrative duties to support the wider practice team.
• Providing excellent customer service and ensuring every client feels valued and supported.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values-led culture focused on care, community and continuous improvement.

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off.
• Increasing holiday allowance based on length of service.
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria.
• Learning and development opportunities via the inspiring vet care Academy.
• Pension scheme.
• Discounted veterinary care.
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers.

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.