Veterinary Receptionist & Client Care Pro

DNA Vetcare; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Perkbox

Health & Dental cashback scheme

Professional team environment

Career progression opportunities

Job summary

DNA Vetcare is seeking a Veterinary Receptionist for Streatham Hill Veterinary Surgery in Streatham Hill, SW London. This full-time role (4 days, 1 in 2 weekends) offers a salary up to £29.5k depending on experience.

Shifts are day-only, with an emphasis on exceptional client service and seamless pet care journeys. You will welcome clients and pets, manage appointments, handle inquiries, payments, and insurance claims, and work closely with Vets and Nurses to ensure outstanding care and

Qualifications

• Proven experience in a demanding, client-facing role (veterinary or hospitality a plus).
• Excellent communication skills with a calm, professional phone manner.
• Empathy and reassurance for worried clients and their pets.
• Strong organisational abilities to manage admin and appointments.
• A genuine love of animals and high standard of presentation.

Responsibilities

• Give every client and their pet a warm, heartfelt welcome.
• Operate a busy reception desk with warmth and professionalism.
• Book and manage appointments using RX Works.
• Assist clients with queries, appointments and medication collections.
• Respond to emails and social media messages, keep channels updated.
• Process and log insurance claims and payments with accuracy.

Skills

Customer service

Communication

Phone manner

Empathy

Organisation

Pet lover

Job description

DNA Vetcare is seeking a Veterinary Receptionist for Streatham Hill Veterinary Surgery in Streatham Hill, SW London. This full-time role (4 days, 1 in 2 weekends) offers a salary up to £29.5k depending on experience.

Shifts are day-only, with an emphasis on exceptional client service and seamless pet care journeys. You will welcome clients and pets, manage appointments, handle inquiries, payments, and insurance claims, and work closely with Vets and Nurses to ensure outstanding care and