Veterinary Receptionist (Weekends Only)

Dnavetcare; Greater London; On-site; GBP 15,000 - 18,000; Full time

Job summary

DNA Vetcare's Streatham Hill Vets in South-West London is seeking a Weekend Veterinary Receptionist who loves delivering warm, professional client care. You’ll greet clients, book appointments, handle calls, and support the clinic team across busy weekends.

Join a friendly, independent practice with a passion for animal welfare and a collaborative environment. This role is perfect for someone who thrives in a client-focused setting and enjoys teamwork with veterinarians and nurses.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to remain calm and organized in a busy environment.
• Excellent communication and people skills.

Responsibilities

• Greet clients warmly and professionally on arrival.
• Answer calls and book appointments efficiently.
• Assist clients within the clinic and handle enquiries.

Skills

Customer service

Communication

Team player

Pet care passion

Tools

Booking software

Phone system

Job description

About The Role

Are you passionate about delivering exceptional customer care and looking for a new opportunity in the Streatham Hill area of South-West London? Our friendly and independent Streatham Hill Vets team is looking for a Weekend Veterinary Receptionist who truly enjoys creating a warm, supportive, and professional experience for every client and patient who walks through our doors.

At Streatham Hill Vets, we pride ourselves on providing outstanding service and compassionate care, supported by an experienced network of Veterinary Surgeons, Nurses, and Support Teams. We are looking for someone who thrives in a client-focused environment and takes genuine pride in going above and beyond to help both pets and their owners feel welcomed, reassured, and cared for.

This role would suit a customer service enthusiast with excellent communication skills, a positive attitude, and a calm, caring approach.

Rota

You will work 20 hours per week over two days, Saturday & Sunday. The hours of work will fall between 7:30am and 9:30pm.

Your role will include:

• Providing a warm, friendly, and professional welcome to every client and patient
• Answering telephone calls and booking appointments efficiently and compassionately
• Supporting and guiding clients within the clinic
• Responding promptly to emails, enquiries, and Facebook messages
• Managing patient records and scanning documents accurately
• Taking payments and assisting clients with treatment queries
• Promoting and advising clients on our Healthcare Plan
• Processing and logging insurance claims
• Assisting the clinical team with handling and restraining patients when required

We are looking for someone who:

• Loves delivering first-class customer service
• Communicates confidently and empathetically
• Remains calm and organised in a busy environment
• Enjoys working as part of a supportive team
• Has a genuine passion for animal care and client support

If you are ready to bring energy, compassion, and exceptional customer care to a welcoming veterinary practice, we would love to hear from you.

About Us

Are You Ready to Be Part of Something Extraordinary?

At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful:Caring, Professional, Service.

Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies inclinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.

We are expanding our exceptional team—and we’re looking for the best.If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies insoft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.

Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands‑on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine.

If you are passionate about pets and progression, your journey starts here.Take the next step and join a team that truly invests in you.