Pet-Lover Vet Receptionist – Warm, Professional Care

DNA Vetcare Ltd; Greater London; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Perkbox

Health & Dental cashback scheme

Job summary

DNA Vetcare Ltd in Wimbledon, London is seeking a warm, experienced receptionist to join our busy practice. You will be the first friendly face for clients and their pets, delivering five-star service and guiding them through appointments, payments and care plans.

You’ll work Monday–Friday, with a 1 in 3 weekend rota and a supportive team of vets and nurses. If you excel at people-facing roles, love animals and take pride in a professional presentation, we’d love to hear from you.

Qualifications

• Experience in a demanding, client-facing role (veterinary or hospitality is a plus).
• Excellent communication that puts clients at ease.
• Calm, professional phone manner.
• Proactive attitude and willingness to go above and beyond.
• Excellent organisation in a fast-paced environment.
• Deep love of animals.

Responsibilities

• Greet every client and their pet with a five-star welcome.
• Run a busy reception desk with warmth, composure and professionalism.
• Book and manage appointments using Ascend.
• Support clients with queries, appointments and medication collections.
• Answer emails and social media inquiries and keep on top of messages.
• Create engaging content for our social media channels.
• Handle payments and finance applications accurately.
• Process and log insurance claims.
• Explain healthcare plans with care and confidence.
• Coordinate with vets and nursing team for a smooth client journey.
• Manage admin tasks including scanning records.

Skills

Client-facing

Communication

Phone etiquette

Empathy

Organization

Animal lover

Professional presentation

Ascend software

Tools

Ascend software

Job description

DNA Vetcare Ltd in Wimbledon, London is seeking a warm, experienced receptionist to join our busy practice. You will be the first friendly face for clients and their pets, delivering five-star service and guiding them through appointments, payments and care plans.

You’ll work Monday–Friday, with a 1 in 3 weekend rota and a supportive team of vets and nurses. If you excel at people-facing roles, love animals and take pride in a professional presentation, we’d love to hear from you.