Pet-First Veterinary Receptionist for Warm Client Care

DNA Vetcare; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Perkbox

Health & Dental cashback scheme

Career progression

Team environment

Job summary

Wimbledon Veterinary Surgery, part of DNA Vetcare, is seeking a Veterinary Receptionist who will be the friendly first point of contact for clients and patients. You'll deliver five-star welcomes, handle a busy desk, manage appointments via Ascend, assist with queries, payments, and insurance, and collaborate with the Vets and Nurses to ensure a smooth client journey.

If you love animals, excel at delivering warm service, and want career progression in a respected private practice, apply to join

Qualifications

• Experience in a demanding, client-facing role (veterinary or hospitality a plus).
• Strong communication and empathy to reassure clients.
• Calm, professional phone manner and organisation under pressure.

Responsibilities

• Giving every client and their pet a five-star, heartfelt welcome.
• Running a busy reception desk with warmth, composure and professionalism.
• Booking and managing appointments using Ascend.
• Supporting clients with queries, appointments and medication.
• Answering emails and Facebook messages.
• Creating engaging content for our social media channels.
• Handling payments and finance applications with accuracy and sensitivity.
• Processing and logging insurance claims.
• Talking clients through healthcare plans with care and confidence.
• Working closely with Vets and Nursing team for a seamless client journey.
• Admin tasks like scanning records and correspondence.

Skills

Client-facing experience

Empathy

Excellent communication

Organised

Calm phone manner

Love of animals

Job description

Wimbledon Veterinary Surgery, part of DNA Vetcare, is seeking a Veterinary Receptionist who will be the friendly first point of contact for clients and patients. You'll deliver five-star welcomes, handle a busy desk, manage appointments via Ascend, assist with queries, payments, and insurance, and collaborate with the Vets and Nurses to ensure a smooth client journey.

If you love animals, excel at delivering warm service, and want career progression in a respected private practice, apply to join