Veterinary Receptionist

Vet Record Careers; Worthing; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading veterinary practice is looking for a receptionist to join their dynamic team. The role involves client interaction, appointment scheduling, and record maintenance across multiple locations, providing an essential service with a focus on excellent customer care. Candidates should possess strong communication skills, IT proficiency, and a passion for animals.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Experience in a customer-facing role is a plus.
• Passionate about helping people and animals.
• Ability to record data accurately.

Responsibilities

• Responsible for being the first point of contact to clients.
• Booking appointments and dealing with enquiries.
• Maintaining client records and taking payments.

Skills

Customer service

Empathy

Attention to detail

Team player

IT skills

Job description

Do you like working with people? And love animals? We are currently looking for a receptionist to join our team.

You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.

A practice you are proud to be a part of

We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN's and further supported by VCA's and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.

More About You

We're looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that's a bonus, but not a must!

This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.

Work pattern

You will work 40 hours per week over a variety of shifts between 8 am - 7pm, with inclusion in the Saturday morning rota.

Feel valued and rewarded

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care