Veterinary Receptionist

Dnavetcare; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An independent veterinary clinic in Chiswick is seeking a dedicated Veterinary Receptionist to enhance their exceptional team. This role is perfect for someone who thrives in a customer-focused environment and is passionate about animal care. You will be responsible for providing outstanding service to clients, managing appointments, and assisting with administrative tasks. The clinic offers a supportive atmosphere where you can grow and develop your skills while being part of a caring community. If you are looking for a fulfilling career in veterinary medicine, this opportunity is for you!

Qualifications

• Experienced Receptionist with a background in Veterinary Reception preferred.
• Strong customer service skills and attention to detail are essential.

Responsibilities

• Answer phones and book appointments with care and efficiency.
• Create engaging social media content to connect with clients.
• Process payments and manage insurance claims for clients.

Skills

Customer Service

Administration

Veterinary Reception

Communication

Education

Experience in Veterinary Reception

Experience in Customer-Facing Roles

Tools

Social Media Management

Insurance Processing Systems

Job description

About The Role

Are you looking for a new role in the Chiswick area? Our thriving and popular Grove Park Veterinary Clinic is seeking an experienced Veterinary Receptionist to join their elite and independent team.

This is a one of a kind opportunity for a proactive and highly detail orientated Veterinary Receptionist, who really cares about patients, clients, and offering the very highest levels of customer service.

The position suits a Veterinary Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This role will see you working 5 days a week over 40 hours and a share of 1:3 weekends; this new role is to enhance an already happy and committed team.

To be considered, you should be an Experienced Receptionist with a background ideally in Veterinary Reception, or someone with lots of Administration and Customer Service experience in a customer-facing role - and you definitely need to love animals!

Contribute your own greatness to our immense team. What are you waiting for?

Our beautiful surgery is located in Chiswick and is ideally located with plenty of transport links (both bus and train) nearby.

We are part of an independent group of surgeries in Kent, Sussex, Surrey, Oxford, Lincolnshire, and London.

Your average day at Grove Park Vets could include:

1. Answering the phone and booking appointments in a friendly, efficient, and caring manner
2. Going above & beyond for our clients - make them feel like the most important pet in the world!
3. Helping direct clients to the clinic
4. Content Creation - creating engaging posts for our social media
5. Answering emails and enquiries
6. Ensuring Facebook messages are responded to
7. Scanning documents to patients' files
8. Taking payment at the time of treatment
9. Advising clients of our Healthcare plan
10. Processing / logging Insurance Claims
11. Administration of our 0% finance for those in need of help with cost

If you think you could be our next Reception Superstar, then please apply now!

About Us

Are You Ready to Be Part of Something Extraordinary?

At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service.

Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies in clinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.

We are expanding our exceptional team—and we’re looking for the best. If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies in soft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.

Founded in 2006, our surgeries remain proudly independent and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands-on expertise. We understand what it takes to create a fulfilling, rewarding, and inspiring career in veterinary medicine.

If you are passionate about pets and progression, your journey starts here. Take the next step and join a team that truly invests in you.