Veterinary Receptionist

CVS Vets; Broadland; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Staff discount on Veterinary bills

Employee Assistance Programme

Job summary

Willow Veterinary Centre, CVS Vets, is hiring a Veterinary Receptionist to join our team across two sites, Hellesdon and Thorpe Road. The role is permanent, 40 hours per week with a Monday–Friday pattern and a Saturday rota.

Responsibilities include answering calls, booking appointments, greeting clients, processing insurance and payments, and using our in-house system. Driving to both sites is essential.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role.
• Experience in a veterinary setting is a bonus.
• Proficient in MS Office and database systems.
• Ability to travel to both sites with a driving licence.

Responsibilities

• Handle incoming calls and schedule appointments.
• Greet and register clients, providing a warm welcome.
• Process insurance forms, payments and transactions.
• Maintain the in-house system and liaise with other practices.
• Provide empathetic support to clients during distressing times.

Skills

Reception experience

Customer service

Driving licence

MS Office

Tools

Database systems

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Willow Veterinary Centre, we make pets a priority every day!

Role Details:

Location: To be based across our 2 sites; Hellesdon and Thorpe Road

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday, working between the hours of 08.00 – 18.30, including a share in the Saturday 08.30 – 12.30 rota

Discover Our Practice:

Get a glimpse of what makes us special:

Willow Veterinary Centre, Thorpe Road | CVS Vets

Willow Veterinary Centre, Hellesdon | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
• A driving license is essential for this role, as is the ability to travel to both sites

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.