Care Team Leader

TN United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Care Team Leader to join their team in Worcester. This role offers the chance to leverage your experience in the care industry while providing essential support to customers. You'll work closely with management and colleagues to ensure high-quality care services. Responsibilities include mentoring new staff, conducting assessments, and maintaining effective communication with all parties. With opportunities for progression, this position is perfect for someone self-motivated and passionate about making a difference in the lives of others.

Qualifications

• Prior experience in delivering care is essential.
• Self-motivated, flexible, and effective communicator.

Responsibilities

• Support new staff during shifts and ensure understanding of procedures.
• Build rapport with staff and customers to maintain relationships.
• Guide and mentor Care and Support Workers as needed.

Skills

Effective communication skills

Self-motivated and well-organized

Caring and supportive

Ability to work under pressure

Good recording and reporting skills

Job description

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Must hold a full UK driving license and have access to a vehicle.

We are seeking a new Care Team Leader at Caremark Worcester. In this position, you can leverage your experience and grow within the care industry. If you are ready to take the next step, you will work closely with the office management team and colleagues to deliver the best quality care service.

This role is primarily to provide support to customers; however, as a Care Team Leader, you would be expected to assist the Field Care Supervisor with the following:

• Shadow new staff during shifts, providing a full introduction to care, ensuring staff are aware of procedures and understand their roles. Support staff retention by ensuring they understand how Access works.
• Report any concerns regarding staff or customers to the office.
• Ensure medication is administered correctly to customers.
• Build rapport with staff, customers, and office staff, promoting and maintaining relationships.
• Cover the on-call emergency phone as required.
• Guide and mentor Care and Support Workers, as requested by the Deputy Manager.
• Conduct introductory visits with new customers.
• Perform spot checks, moving and handling assessments, and medication checks.
• Collect information and documentation from customers' homes as directed by managers.
• Provide care and support to our customers.

Training will be provided; however, it is expected that the Care Team Leader will have prior experience in delivering care. There are opportunities for progression within Caremark Worcester and Malvern Hills.

It is essential that a Care Team Leader possesses the following qualities:

• Self-motivated and well-organized.
• Flexible and adaptable.
• Caring, sensitive, and supportive of others' needs.
• Ability to use own initiative.
• Effective communication skills.
• Good recording and reporting skills.
• Ability to work under pressure.
• Full driving license and access to a vehicle.

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