Veterinary Receptionist

CVS Group; Burgess Hill; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Long Service Award

Staff discounts on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Ark Veterinary Centre in Burgess Hill is seeking a receptionist to welcome clients, book appointments and handle calls in a busy small animal practice. The role emphasizes empathy, professionalism and efficient use of an in-house system.

Applicants should have prior receptionist experience, ideally in a veterinary setting, and be proficient with Microsoft Office and database systems. A welcoming team environment and opportunities for growth are highlighted.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Proficiency in Microsoft Office and database systems.
• Strong communication skills paired with genuine empathy.

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System Utilisation: Organise patients using the in-house system efficiently.
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Skills

Strong communication skills

Customer service

Microsoft Office

Tools

Microsoft Office

Database systems

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

  Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!

• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

  We are a small animal practice in the heart of the Sussex countryside with a friendly welcoming team. As a team we work together to provide the best patient care possible and encourage growth and development of individuals. Our practice has had a recent refresh, and we are looking at ways to grow and develop within the local and wider community and are keen to find someone to be part of this.

• Practice Website Link: Ark Veterinary Centre, Burgess Hill | CVS Vets About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!