Veterinary Receptionist

CVS Group; City of Edinburgh; On-site; GBP 17,000 - 20,000; Full time

Benefits offered by this job

5 weeks holiday pro rata

Staff discount on veterinary bills

Animed Direct discount

Employee assistance programme

Career development path

Job summary

CVS Vets in Edinburgh’s West End is seeking a Veterinary Receptionist to put pets first and deliver friendly client care at our Morningside site, EH10 4RD.

The role is permanent, 31 hours per week with a Mon–Fri 08:00–18:00 window and Sat 08:30–12:00; enjoy five weeks’ leave pro rata, staff discounts on veterinary care, and a supportive team environment.

Qualifications

• Experience as a receptionist is essential.
• Veterinary setting experience is a bonus.
• Strong communication and empathy are required.
• Excellent customer service and public-facing experience.

Responsibilities

• Manage incoming calls and schedule appointments.
• Respond to inquiries via phone, email, and in person.
• Greet and register new clients and ensure a warm welcome.
• Process insurance forms and payments.
• Distribute medications as required and handle transactions.
• Provide empathy to clients during distress while staying professional.
• Use the in-house system to organise patients.
• Liaise with other veterinary practices to address needs.
• Call about debts, refunds, and related matters.
• Ensure clients feel welcomed and valued.

Skills

Communication

Empathy

Customer service

MS Office

Tools

In-house database systems

Microsoft Office

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a passionate animal enthusiast to step into the role of a Veterinary Receptionistat West End Vets.

Role Details:

Location: To be based at our site in Morningside, EH10 4RD

Contract: Permanent

Hours: 31 hours per week

Shift Pattern: Monday – Friday between the hours of 08.00 – 18.00, and then every Saturday 08.30 – 12.00

Discover Our Practice:

Get a glimpse of what makes us special: West End Vets, Tollcross | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.