Veterinary Receptionists

CVS Vets; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary aligned with National MinimumW

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a friendly receptionist to welcome clients and pets, manage appointments, handle payments, and process insurance forms. You'll work across Warlingham with cover at Selsdon and Wallington, using our in-house practice management system.

No veterinary background is required; we provide a structured induction and ongoing training to build confidence and career progression within the UK's leading veterinary group.

Qualifications

• Previous experience as a Receptionist is a must.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.

Skills

Receptionist experience

Customer service

Communication skills

Teamwork

MS Office

Database systems

Tools

Microsoft Office

Practice management software

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice Customer-focused decision making You put clients and their pets first, every time. You can balance empathy with professionalism and make sound decisions under pressure.

Confidence & courage You're comfortable speaking up when something isn't working, suggesting improvements, and helping raise standards for both clients and patients. Strong consultative & influencing skills You're able to listen carefully, explain options clearly, and help clients make informed choices about their pet's care - always matching solutions to individual needs. Adaptable communicator You're confident using digital tools and systems. From online bookings and email to specialist practice management tools, you are comfortable embracing new technologies, whilst being confident in face to face conversations Empathetic and emotionally intelligent Sadly our clients will need to make end of life decisions to their beloved pets. Supporting clients during this experience showing compassion and understanding is critical. If you're looking for a role with responsibility, variety, and real impact - where your judgement, communication skills, and professionalism genuinely matter - we'd love to hear from you.,

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Discover Our Practice:

Warlingham is part of the Selsdon hub and is the smallest of our three local practices, offering a friendly and welcoming environment with one consulting room, X-ray facilities and a theatre. Situated on the beautiful village green, the practice benefits from free parking nearby, along with a selection of local options for lunch and refreshments. While this role will be based primarily at Warlingham, there will also be a requirement to provide cover at our other two practices in Selsdon and Wallington. For this reason, being a driver would be preferable. The practice has a small kitchen and basic staff facilities. Its smaller size offers a fantastic opportunity for someone who enjoys building relationships and would like to really make the practice their own, getting to know our clients and becoming a familiar part of the local community. Practice Website Link: Veterinary Receptionists play a critical role in the success of every one of our sites. This is far more than a front desk position - it's a role where you actively shape the experience of every client and pet that walks through our doors. You'll be responsible for coordinating appointments, handling payments, processing insurance claims, and guiding clients towards services and support that best meet their needs. Your work ensures the practice runs smoothly, efficiently, safely and most importantly, you are the face of CVS to the public. Getting this right is what keeps clubs coming back, and you'll play a key role in delivering what we believe is one of the best client experiences in the industry. Training we offer You don't need previous experience in a medical or veterinary setting. We provide a structured induction programme that gives you the clinical knowledge and confidence to hold informed, authentic conversations with clients from day one, and you'll join hundreds of others who never once walked into a veterinary practice before joining and thriving with us. Development Our internal learning team provide over 13,000 hours of remote or in person training courses, ranging from clinical workshops for our vets, to business planning, commercial, and HR courses. Our receptionists are all encouraged to complete our Receptionist Pathway Program. Your career is your choice, with our existing teams choosing to be excellent behind the reception desk, moving into leadership roles, or joining teams in our Head Office across an array of functions!, Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!