Veterinary Patient Care Assistant

CVS Veterinary Group; Stanley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Salary aligned with National Minimum W

Job summary

CVS Vets is seeking a Veterinary Patient Care Assistant at Ashfield Veterinary Centre. You will support RVNs and Vets in delivering high-quality care to animal patients and contribute to a friendly, welcoming practice environment.

Responsibilities include nursing care, assisting with animal handling, cleaning, preparing emergency and operating facilities, lab sample runs, and supporting reception with appointments and payments.

Qualifications

• Skilled in customer service and public interaction.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Experience in animal welfare, including feeding, cleaning, and handling.
• Team player with a positive attitude.

Responsibilities

• Providing nursing care to our patients.
• Assisting Vets and Nurses with animal restraint.
• Walking, feeding, and cleaning patients.
• Preparing emergency and operating facilities.
• Performing general cleaning and maintenance.
• Running internal lab samples.
• Answering emergency calls.
• Supporting the reception team when needed, including booking appointments and processing payments.

Skills

Customer service

Public interaction

Communication skills

Animal welfare experience

Empathy

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At Ashfield Veterinary Centre, we make pets a priority every day!

Role Details:

Location: Classic House, Industrial Estate, Morrison Road, Annfield Plain, DH9

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Friday on a varied shift pattern, with a share in the Saturday rota

Salary: Will be paid at the NMW

Discover Our Practice:

Get a glimpse of what makes us special: Ashfield Veterinary Centre, Durham | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Responsibilities:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.