Veterinary Patient Care Assistant

CVS Group UK; North East; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Five weeks' annual leave (pro rata) +

Job summary

CVS Vets is seeking a Veterinary Patient Care Assistant to join our team at Classic House, Annfield Plain. You’ll support RVNs and Vets, delivering compassionate care to animal patients and assisting in nursing tasks.

Your duties include walking, feeding, cleaning patients, preparing emergency and operating facilities, and supporting the reception team with bookings and payments. The role is paid at the National Minimum Wage, with five weeks' annual leave pro rata, staff discounts and wellbeing

Qualifications

• Experience in customer service and public interaction.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Experience in animal welfare and handling, feeding and cleaning animals.

Responsibilities

• Providing nursing care to patients.
• Assisting Vets and Nurses with animal restraint.
• Walking, feeding, and cleaning patients.
• Preparing emergency and operating facilities.
• Performing general cleaning and maintenance.
• Running internal lab samples.
• Answering emergency calls.
• Supporting the reception team when needed (booking appointments, processing payments).

Skills

Customer service

Communication skills

Empathy

Teamwork

Veterinary environment experience

Job description

Veterinary Patient Care Assistant

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

Role Details

Location: Classic House, Industrial Estate, Morrison Road, Annfield Plain, DH9

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday on a varied shift pattern, with a share in the Saturday rota

Salary: Will be paid at the NMW

Discover Our Practice

Getting a glimpse of what makes us special.

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature – to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About The Role

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your Responsibilities Will Include

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling – this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer To You

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.