Veterinary Front Desk Lead - Client Care & Team Coach

Linnaeus; Highgate; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Holiday leave

Career progression

Staff discount

Life assurance

Sick pay

Family leave

Pension scheme

Wellbeing program

Eyecare voucher

Flu jab

Cycle to work

Job summary

Village Vet in Highgate, part of Linnaeus, is seeking a Head Receptionist (Client Care Lead) to inspire and guide the front of house team, delivering a polished, empathetic experience for clients and their pets.

This fast-paced role covers day-to-day branch operations, supervision of reception staff, handling client communications and complaints, and flexible 42-hour weeks including some weekends. You may occasionally cover shifts at other practices.

Qualifications

• Experience leading and developing a team.
• Experience in a client care environment.
• Managing customer complaints and payments.

Responsibilities

• Lead and empower front of house teams to deliver a polished client experience.
• Oversee day-to-day branch operations including admin and stock management.
• Collaborate with clinicians and staff to ensure excellent service at every touchpoint.
• Cover shifts at other practices in London when needed.

Skills

Team leadership

Client care experience

Complaint handling

Lead receptionist

Communication skills

Pressure management

Rotational shifts

Job description

Village Vet in Highgate, part of Linnaeus, is seeking a Head Receptionist (Client Care Lead) to inspire and guide the front of house team, delivering a polished, empathetic experience for clients and their pets.

This fast-paced role covers day-to-day branch operations, supervision of reception staff, handling client communications and complaints, and flexible 42-hour weeks including some weekends. You may occasionally cover shifts at other practices.