Veterinary Client Care Assistant

Linnaeus Veterinary Limited; Greater London; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays

Career progression

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Eyecare voucher

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward

Job summary

London Vet Specialists in London is seeking a diligent Client Care Assistant to join our state-of-the-art veterinary referral hospital in Hammersmith. You will deliver outstanding client service as part of the Client Care Team, supporting patients and their owners throughout the hospital journey.

The role is full-time, 40 hours per week, with responsibilities including arranging appointments, handling payments and insurance claims, and liaising with referring practices.

Qualifications

• Diploma in customer services or BVRA certificate or equivalent.
• Minimum 1 year experience in veterinary settings.
• Previous experience in veterinary hospital or high-end customer service is essential.

Responsibilities

• Arrange referral appointments for routine, urgent, and emergency care.
• Manage client experience throughout pet’s hospital journey.
• Process payments and insurance claims.
• Liaise with referring practices, insurance companies and pet owners.
• Maintain accurate digital records across platforms.
• Support clients through emotional challenges of their pet’s care.
• Transcribe information accurately with SOPs.
• Process insurance claims for direct payment and on behalf of clients.

Skills

Customer service

Organisational skills

Prioritisation

Multi-tasking

Education

Diploma in Customer Services

BVRA certificate

Job description

JOB TITLE: CLIENT CARE ASSISTANT SITE: LONDON VET SPECIALISTS, HAMMERSMITH, LONDON, W6 9RS REPORTING TO: CLIENT CARE MANAGER

London Vet Specialists have an exciting opportunity for an organised and professional Client Care Assistant to join their team. In this role you will have the opportunity to work in a thriving state-of-the-art multidisciplinary veterinary referral hospital, providing exceptional client experience, and pivotal to the delivery of patient care. The role is full-time at 40-hours per week. The purpose of this position is to serve as a member of the Client Care Team, delivering high level customer service, to our clients, visitors, and referring vet practices.

Will include:

• Arranging referral appointments for routine, urgent, and emergency care.
• Client experience throughout their pet’s hospital journey.
• Financial processes of payments & insurance claims.
• Liaising with referring veterinary practises, insurance companies, and pet owners.
• Clear closed loop communication pathways with clinical teams.
• Accurate digital record keeping across various platform.
• Supporting clients through the emotional challenges of their pet’s care.
• Accuracy in transcribing information with the knowledge of the terminology and standard operating procedures.
• Processing insurance claims both for direct payment and on behalf of clients will be a key aspect of this role.

What We’re Looking for

The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

• Previous experience in veterinary hospital or high-end customer service position is essential for this role.
• The ideal candidate will be suitability qualified diploma holder in customer services, BVRA certificate holder, or equivalent qualification/s.
• They will have a minimum of 1-year experience within veterinary, desirably at referral hospital level.

What We Offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, where in Spring 2024, the hospital began a new chapter with a major expansion and relocation to a new state-of-the-art site in Hammersmith, West London.

The hospital boasts an incredible location on the banks of the river Thames and nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We currently have specialists in multiple disciplines including Anaesthesia, Cardiology, Dermatology, Internal Medicine, Neurology, Ophthalmology, Oncology, Orthopaedics, Soft Tissue Surgery, and Radiology.

London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services.

You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary Value:£28,500 per annum; OUTSTANDING QUALITY CARE