Veterinary Client Care Assistant

Linnaeus Veterinary Limited; Ealing; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Career progression

Staff discount

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer pension scheme

Wellness Program

Eyecare vouchers

Free flu jab

Cycle to work

Referral rewards

Job summary

Village Vet Ealing is seeking a Client Care Assistant to join our friendly front-of-house team. You will work closely with our clinical staff to ensure clients and patients receive the highest standard of service and care.

This full-time role involves reception duties, appointment bookings, cash handling and diary management, with 42 hours per week across Monday to Friday, plus Saturday mornings on a 1:3 rota. We offer a supportive environment within Linnaeus Veterinary Health.

Qualifications

• Experience in customer-facing roles with a friendly, professional manner.
• Strong organisational and administrative abilities are essential.
• Good communication skills; ability to manage diary and bookings.

Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

Skills

Customer service

Administrative duties

Diary management

Cash handling

Communication

Organisation

Job description

Job Title: Client Care Assistant Location: Village Vet Ealing Job Type: Full-time, Permanent Hours: 42 Hours per week Shifts: Monday to Friday between the hours of 8am - 7.30pm. (plus 1:3 Saturday mornings - 8am - 1pm) We are searching for a passionate individual to join our wonderful Client Care team at Village Vet Ealing. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

What We're looking for

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

What We offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike. Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered.

Salary Value: £29,440.32 per annum; OUTSTANDING QUALITY CARE