Veterinary Care Assistant / Client Care Advisor

Vets for Pets; London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading veterinary practice in London seeks a passionate Veterinary Care Assistant / Client Care Advisor to join their team. The role involves supporting clinical care for animals and ensuring excellent customer service. Ideal for those looking to advance in veterinary nursing, this position offers a supportive environment with career development opportunities.

Benefits

28 days holiday per annum

Birthday day off

Pension scheme

Cycle to work scheme

Exclusive discounts at Pets at Home

Qualifications

• Experience in animal handling and supporting veterinary teams.
• Strong communication and customer service skills.
• Passionate about animal care and delivering high-quality service.

Responsibilities

• Assist with non-clinical duties to support practice operations.
• Support clinical care of animals.
• Deliver outstanding customer service.

Skills

Empathy

Animal handling

Communication

Customer service

Job description

Veterinary Care Assistant / Client Care Advisor

Join to apply for the Veterinary Care Assistant / Client Care Advisor role at Vets for Pets.

Job Description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant / Client Care Advisor to join our Sydenham Vets for Pets practice!

Our practice is bright, spacious, air-conditioned, and purpose-built to industry-leading standards with state-of-the-art equipment including digital X-ray and in-house laboratory facilities.

CCA duties will include assisting colleagues with non-clinical duties to support smooth practice operations and providing the best standard of patient care. VCA responsibilities involve supporting clinical care of animals, requiring high standards of animal care skills and experience.

This role is ideal for someone looking to progress into a student nurse role in the future.

This role involves working 25 to 30 hours per week across 5 days, including 1 in 2 weekends.

If you share our passion for delivering outstanding pet healthcare and exceptional customer service, we would love to hear from you.

Required Attributes

• Empathetic, passionate about the industry, and compassionate about animal care, striving to deliver the best service for animals and clients every time.
• Experience in animal handling and supporting the veterinary team in clinical practice.
• Strong communication and customer service skills for significant reception and front-of-house responsibilities.

Benefits

Join a dynamic team dedicated to high standards. We offer a supportive environment, career development opportunities, and an excellent package, including:

• 28 days holiday per annum, birthday day, and pro-rata bank holidays
• Pension scheme
• Cycle to work scheme
• No OOH
• Exclusive discounts including 20% off at Pets at Home, The Groom Room, and the Vet Group

Location: SE26 4PU

We value diversity and encourage all qualified applicants to apply, even if your skills and experience do not perfectly match the listed requirements.