Vet Nurse Advisor

Nestlé; Crawley; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Flexible days

Volunteer days

Company benefits

CPD opportunities

Job summary

Nestlé Purina UK is seeking a qualified Vet Nurse Advisor in Gatwick on a hybrid basis, with 3 days in the office. You will combine veterinary expertise with customer-focused support for pet owners, veterinary professionals and consumers.

You’ll benefit from in-house CPD, ongoing training, and a rota-based schedule between 8.30am and 5.00pm, with opportunities to develop your clinical knowledge and help deliver nutrition-led care.

Qualifications

• Fully qualified Veterinary Nurse with sound knowledge of small animal care.
• Minimum two years experience working within a veterinary practice.
• Strong customer-facing and communication skills; ability to solve problems under pressure.

Responsibilities

• Provide expert advice on companion animal health, nutrition and wellbeing to customers and veterinary professionals.
• Use veterinary knowledge to support queries relating to health conditions, therapeutic diets and science-led nutrition.
• Support colleagues through veterinary training and technical guidance.
• Deliver a seamless service across phone, email and video channels.
• Resolve queries proactively and build trust through expertise and reassurance.
• Help achieve service targets while adapting to changing customer needs.

Skills

Customer service

Communication

Problem solving

Nutrition knowledge

Adaptability

Training delivery

Education

Registered Veterinary Nurse

Minimum 2 years veterinary practice experience

Job description

Business Unit: Nestlé Purina

Role: Vet Nurse Advisor

Location: Gatwick (Hybrid - 3 days a week in the office)

Salary: Up to £33,000 depending on experience

Some of our other fantastic benefits:

• Potential discretionary bonus
• Generous pension scheme
• 12 flexible days on top of 25 days annual leave
• 2 paid volunteering days
• Excellent company-wide benefits
• Ongoing training and CPD opportunities

About Us

At Purina PetCare, we're committed to helping pets enjoy happier, healthier and longer lives. Millions of pet owners trust Purina brands and our expert nutritionists, food scientists and veterinarians help deliver industry-leading pet nutrition and care.

We are looking for a qualified Vet Nurse who would like to combine their veterinary expertise with a customer-focused role, supporting pet owners, veterinary professionals and consumers. You will also have the opportunity for ongoing training with our in-house Vets through onsite and external courses to meet the minimum annual CPD requirements.

You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday.

Your Impact

• Customer Support: Provide expert advice on companion animal health, nutrition and wellbeing to customers and veterinary professionals.
• Technical Expertise: Use your veterinary knowledge to support queries relating to health conditions, therapeutic diets, and science-led nutrition.
• Team Development: Support colleagues through veterinary training and technical guidance.
• Multi-Channel Service: Deliver a seamless service across phone, email and video channels.
• Customer Experience: Resolve queries proactively and build trust through expertise and reassurance.
• Business Performance: Help achieve service targets while adapting to changing customer needs and expectations.

Your Ingredients for Success

Essential

• Veterinary Qualification: Fully qualified Veterinary Nurse with sound knowledge of small animal care.
• Practice Experience: Minimum two years experience working within a veterinary practice.
• Problem Solving: Strong attention to detail with the ability to make sound decisions under pressure.
• Customer Focus: Experience building strong relationships with customers and stakeholders.
• Communication Skills: Excellent verbal and written communication skills.
• Adaptability: Able to manage competing priorities in a fast-paced environment.
• Pet Nutrition: Strong interest in pet nutrition.

Desirable

• Nutrition Qualification: SACN qualification or relevant CPD study in small animal nutrition.
• Training Capability: Experience delivering advice, guidance or coaching to others.

What You Need to Know

Closing Date: 23rd September 2026

We will be considering candidates as they apply and may close the advert early should sufficient applications be received.

At Nestlé, our values are rooted in respect. We welcome applicants from all backgrounds.

We know that not everyone will meet every requirement listed in this advert. If you are excited about the opportunity and can demonstrate relevant skills, experience, or potential, we encourage you to apply.

If you require any adjustments at any stage of the recruitment process, please let us know.

To find out more about Nestlé's commitment to Diversity, Equity & Inclusion:

Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestlé:

Recruitment Journey | Nestlé UK & Ireland