Veterinary Technical Manager

Nestle; Wootton Bridge; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

Pension scheme (Nestlé) up to 12%

Flexible holiday days

Volunteer days

Nestlé courses access

Job summary

Nestlé PURINA Pet Care seeks an experienced Veterinary Technical Manager to act as the technical expert for delivering nutritional support to Purina’s specialist teams, including VNP, breeder and CES customer support teams in the UK.

This permanent role reports to the Veterinary Scientific Affairs Manager and involves creating technical materials, leading training, and supporting charity partners while traveling as needed.

Qualifications

• Proven ability to develop technical materials and deliver training.
• Strong nutrition knowledge and veterinary clinical understanding.
• Proficiency with Microsoft Office tools and data analysis.

Responsibilities

• Drive endorsement and usage of Purina products within the veterinary community in the UK and Ireland.
• Manage the Purina Technical Helpline and KPI reporting.
• Prepare technical materials, guides, trainings and Q&As for internal and external use.
• Attend key veterinary events and support external trainings and presentations.
• Provide technical support visits to practices and liaise with VNPs and other teams.
• Develop technical articles and editorial content for veterinary publications.

Skills

PowerPoint

Excel

IT-literacy

Training/lecturing

Coaching

Nutrition expertise

Education

MRCVS - Registered Veterinary Surgeon

Job description

We are recruiting a highly motivated and experienced Veterinary Technical Manager to join our team at Purina. In this role, you will be responsible for being the go-to Purina technical expert for delivery of nutritional technical support to all the Purina specialist business, primarily, but not limited to supporting the Veterinary Nutrition Partner (VNP) team, the breeder team and the CES customer support team, as well as the wider Purina business when required. Product portfolios mainly compromise the Pro Plan® suite of products, to include Veterinary Diets and the life stage products but may also include some of the wider Purina portfolio products. This is a permanent opportunity which will report into the Veterinary Scientific Affairs Manager.

At Nestlé PURINA Pet Care, we're passionately committed to helping pets enjoy happier, healthier and longer lives because we're pet owners too. As a world leading company in pet care and nutrition, Nestlé PURINA has been helping pets live healthy, happy lives for over 85 years. We are proud to produce some of the UK's best loved brands including FELIX®, WINALOT®, GO-CAT®, BAKERS® and PURINA ONE & GOURMET, trusted and bought by millions of pet owners. We believe that pets and people are better together which is why our employees can bring their dogs to work at our Crawley and Sudbury sites.

Your impact

In this role, you will drive endorsement, recommendation and usage of Purina products by the veterinary community in the UK and Ireland. Through comprehensive technical support internally to the specialist sales, marketing and customer support functions, the Purina grocery business where required, and externally providing support to vet professionals in practice, the Veterinary Technical manager drives awareness of Purina and confidence in its products and nutritional expertise. Your other key responsibilities will include:

• Supporting the business in achieving its goals and targets for sales of Purina products
• Preparation of technical materials and tools, to include, but not limited to: maintaining the Veterinary Product Guide, product comparisons, detail aids and in practice tools, Q&As, training presentations for internal and external use.
• Management and reporting of the Purina Technical Helpline, to include veterinary support along with the Veterinary Nurse Manager to practice nutritional queries, support to VNPs with queries; to include daily (M-F) monitoring and responding to enquiries; maintenance of records; monthly KPI reports.
• Assessment of call type and trends to give insight into vet professional technical concerns and mindset and development of strategies and materials to respond to this and give Purina competitive advantage. Assistance with sensitive issues and liaison with other functions.
• Technical support for practices, to include practice visits where VNP support needed for presentations, deeper technical discussions. This may involve some travel and evening work.
• Creation of technical articles for technical communications to drive awareness and advocacy for Purina within the vet community, including writing of articles for vet press publications, editorial copy for Purina vet newsletters.
• Attendance and support at key events in veterinary calendar both internal and external, such as shows, congresses, symposia to provide technical expertise.
• Technical support for Purina charity partners such as Street Vet, Cats Protection; Canine Partners as well as commercial partners and customers.
• Assist Scientific Affairs Manager with projects as required, including KOL and vet school support; delivery of external training such as Young Vets programme; planning and delivery of Purina events.

Your ingredients for success

To be successful in this role you will be passionate about nutrition and qualified as a Registered Veterinary Surgeon (MRCVS). You will be motivated to be part of a team, build great relationships within the team and the external stakeholders and customers, be open to how we continuously improve as a team, and be the best!

• Be proficient in PowerPoint and Excel and comfortable using other Microsoft Office programs - IT literate.
• Have understanding and experience of clinical challenges within practice and case management. Strong technical interest and fulfilment of RCVS mandated CPD requirements.
• Have previous experience in delivering training or lecturing, confidence in delivery of training.
• Be thorough and accurate in preparation of materials.
• Have expertise in nutrition to include passion for sharing knowledge.
• Ability to coach and develop others in nutrition and related clinical topics.
• Potential, discretionary annual bonus
• Generous pension scheme - up to 12% contribution from Nestle
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth with access to many respected Nestlé courses