Vet Nurse Advisor

Nestlé S.A.; Crawley; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Potential discretionary bonus

12 flexible days on top of 25 days

Ongoing training and CPD opportunities

Job summary

Nestlé Purina PetCare is seeking a qualified Vet Nurse to combine veterinary expertise with a customer-focused role, supporting pet owners, veterinary professionals and consumers. The role offers hybrid working with a rota pattern and opportunities for CPD training.

You will provide expert advice on companion animal health, nutrition and wellbeing across phone, email and video channels, with on-site training from in-house vets and ongoing development.

Qualifications

• Fully qualified Veterinary Nurse with sound knowledge of small animal care.
• Minimum two years experience working within a veterinary practice.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Provide expert advice on companion animal health, nutrition and wellbeing to customers and veterinary professionals.
• Use your veterinary knowledge to support queries relating to health conditions, therapeutic diets, and science-led nutrition.
• Support colleagues through veterinary training and technical guidance.
• Deliver a seamless service across phone, email and video channels.
• Resolve queries proactively and build trust through expertise and reassurance.
• Help achieve service targets while adapting to changing customer needs and expectations.

Skills

Veterinary knowledge

Customer service

Communication

Problem solving

Adaptability

Education

Veterinary Nurse qualification

Job description

Location: Gatwick (Hybrid - 3 days a week in the office)

Salary: Up to £33,000 depending on experience

Some of our other fantastic benefits:

• Potential discretionary bonus
• 12 flexible days on top of 25 days annual leave
• Ongoing training and CPD opportunities

About Us

At Purina PetCare, we're committed to helping pets enjoy happier, healthier and longer lives. Millions of pet owners trust Purina brands and our expert nutritionists, food scientists and veterinarians help deliver industry-leading pet nutrition and care.

We are looking for a qualified Vet Nurse who would like to combine their veterinary expertise with a customer-focused role, supporting pet owners, veterinary professionals and consumers. You will also have the opportunity for ongoing training with our in-house Vets through onsite and external courses to meet the minimum annual CPD requirements.

You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday.

Your Impact

Customer Support: Provide expert advice on companion animal health, nutrition and wellbeing to customers and veterinary professionals.

Technical Expertise: Use your veterinary knowledge to support queries relating to health conditions, therapeutic diets, and science-led nutrition.

Team Development: Support colleagues through veterinary training and technical guidance.

Multi-Channel Service: Deliver a seamless service across phone, email and video channels.

Customer Experience: Resolve queries proactively and build trust through expertise and reassurance.

Business Performance: Help achieve service targets while adapting to changing customer needs and expectations.

Your Ingredients for Success

Veterinary Qualification: Fully qualified Veterinary Nurse with sound knowledge of small animal care.

Practice Experience: Minimum two years experience working within a veterinary practice.

Problem Solving: Strong attention to detail with the ability to make sound decisions under pressure.

Customer Focus: Experience building strong relationships with customers and stakeholders.

Communication Skills: Excellent verbal and written communication skills.

Adaptability: Able to manage competing priorities in a fast-paced environment.

Pet Nutrition: Strong interest in pet nutrition.

Nutrition Qualification: SACN qualification or relevant CPD study in small animal nutrition.

Training Capability: Experience delivering advice, guidance or coaching to others.

What You Need to Know

Closing Date: 23rd September 2026

We will be considering candidates as they apply and may close the advert early should sufficient applications be received.

At Nestlé, our values are rooted in respect. We welcome applicants from all backgrounds.

We know that not everyone will meet every requirement listed in this advert. If you are excited about the opportunity and can demonstrate relevant skills, experience, or potential, we encourage you to apply.

If you require any adjustments at any stage of the recruitment process, please let us know.

To find out more about Nestlé's commitment to Diversity, Equity & Inclusion: Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland

Location: Gatwick (Hybrid - 3 days a week in the office)

Salary: Up to £33,000 depending on experience

Some of our other fantastic benefits:

• Potential discretionary bonus
• 12 flexible days on top of 25 days annual leave
• Ongoing training and CPD opportunities

About Us

At Purina PetCare, we're committed to helping pets enjoy happier, healthier and longer lives. Millions of pet owners trust Purina brands and our expert nutritionists, food scientists and veterinarians help deliver industry-leading pet nutrition and care.

We are looking for a qualified Vet Nurse who would like to combine their veterinary expertise with a customer-focused role, supporting pet owners, veterinary professionals and consumers. You will also have the opportunity for ongoing training with our in-house Vets through onsite and external courses to meet the minimum annual CPD requirements.

You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday.

Your Impact

Customer Support: Provide expert advice on companion animal health, nutrition and wellbeing to customers and veterinary professionals.

Technical Expertise: Use your veterinary knowledge to support queries relating to health conditions, therapeutic diets, and science-led nutrition.

Team Development: Support colleagues through veterinary training and technical guidance.

Multi-Channel Service: Deliver a seamless service across phone, email and video channels.

Customer Experience: Resolve queries proactively and build trust through expertise and reassurance.

Business Performance: Help achieve service targets while adapting to changing customer needs and expectations.

Your Ingredients for Success

Veterinary Qualification: Fully qualified Veterinary Nurse with sound knowledge of small animal care.

Practice Experience: Minimum two years experience working within a veterinary practice.

Problem Solving: Strong attention to detail with the ability to make sound decisions under pressure.

Customer Focus: Experience building strong relationships with customers and stakeholders.

Communication Skills: Excellent verbal and written communication skills.

Adaptability: Able to manage competing priorities in a fast-paced environment.

Pet Nutrition: Strong interest in pet nutrition.

Nutrition Qualification: SACN qualification or relevant CPD study in small animal nutrition.

Training Capability: Experience delivering advice, guidance or coaching to others.

What You Need to Know

Closing Date: 23rd September 2026

We will be considering candidates as they apply and may close the advert early should sufficient applications be received.

At Nestlé, our values are rooted in respect. We welcome applicants from all backgrounds.

We know that not everyone will meet every requirement listed in this advert. If you are excited about the opportunity and can demonstrate relevant skills, experience, or potential, we encourage you to apply.

If you require any adjustments at any stage of the recruitment process, please let us know.

To find out more about Nestlé's commitment to Diversity, Equity & Inclusion: Nestlé's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland