Vet Emergency Clinic Operations Lead

Vets Now; North Tyneside; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Enhanced sick and maternity pay

7 weeks annual leave

Birthday paid day off

Staff pet care discount up to 50%

UK Standard Pension contributions – 5%

Job summary

Vets Now in the UK is seeking a Practice Manager to drive performance at our Middlesbrough and Gateshead clinics, ensuring exceptional pet owner experiences and strict adherence to processes. You will lead teams, manage hosting relationships, oversee clinical and financial outcomes, and champion health and safety across sites.

The role requires strong line management and operational leadership capabilities, with a focus on data-driven decision making.

Qualifications

• Line management experience leading veterinary clinic teams.
• Operational experience of running healthcare sites.
• Experience managing P&L and using data to drive actions.
• Strong people management and ability to motivate teams.
• Proficiency in Excel; experience with Power BI is a plus.
• Organised and able to work under pressure; multi-stakeholder liaison.

Responsibilities

• Ensure clinics meet KPIs and commercial targets.
• Build relationships with internal and external stakeholders to achieve objectives.
• Maintain a sustainable, positive relationship with host practice.
• Provide effective leadership across teams; align clinical and financial outcomes.
• Line manage Head Vets and Head Nurses.
• Identify operational efficiencies and drive teamwork across clinics.
• Support Health and Safety Manager to keep clinics safe.

Skills

Line management experience

Operational site management

P&L management

Data-driven decision making

People management

Excel

Power BI

Stakeholder management

Tools

Excel

Power BI

Job description

Vets Now in the UK is seeking a Practice Manager to drive performance at our Middlesbrough and Gateshead clinics, ensuring exceptional pet owner experiences and strict adherence to processes. You will lead teams, manage hosting relationships, oversee clinical and financial outcomes, and champion health and safety across sites.

The role requires strong line management and operational leadership capabilities, with a focus on data-driven decision making.