Veterinary Practice Manager

Vets Now; North Tyneside; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Enhanced sick and maternity pay

7 weeks annual leave

Birthday paid day off

Staff pet care discount up to 50%

UK Standard Pension contributions – 5%

Job summary

Vets Now in the UK is seeking a Practice Manager to drive performance at our Middlesbrough and Gateshead clinics, ensuring exceptional pet owner experiences and strict adherence to processes. You will lead teams, manage hosting relationships, oversee clinical and financial outcomes, and champion health and safety across sites.

The role requires strong line management and operational leadership capabilities, with a focus on data-driven decision making.

Qualifications

• Line management experience leading veterinary clinic teams.
• Operational experience of running healthcare sites.
• Experience managing P&L and using data to drive actions.
• Strong people management and ability to motivate teams.
• Proficiency in Excel; experience with Power BI is a plus.
• Organised and able to work under pressure; multi-stakeholder liaison.

Responsibilities

• Ensure clinics meet KPIs and commercial targets.
• Build relationships with internal and external stakeholders to achieve objectives.
• Maintain a sustainable, positive relationship with host practice.
• Provide effective leadership across teams; align clinical and financial outcomes.
• Line manage Head Vets and Head Nurses.
• Identify operational efficiencies and drive teamwork across clinics.
• Support Health and Safety Manager to keep clinics safe.

Skills

Line management experience

Operational site management

P&L management

Data-driven decision making

People management

Excel

Power BI

Stakeholder management

Tools

Excel

Power BI

Job description

About Vets Now

Vets Now is the UK’s leading provider of emergency pet care, serving over 1700 veterinary practices through 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. Our Gateshead and Middlesbrough clinics are RCVS accredited as a Small Animal Emergency Service Clinic which reflects the clinics ability to handle emergency and critical care cases without an appointment and means clients can be reassured their pet is receiving the best care when they need it most.

Understanding your key role

As a Practice Manager you would be accountable for implementing actions and driving improvements to ensure the Middlesbrough and Gateshead clinics deliver exceptional pet owner experiences and ensure adherence to processes. Key responsibilities will include:

• Ensuring both clinics meet KPI’s
• Building strong relationships with internal and external stakeholders to deliver the role objectives
• Building a sustainable and long-term positive relationship with our host practice.
• Provide effective leadership, ensuring all teams are committed to achieving both the clinical and financial outcome of the business and understand their role in realising this.
• Line management responsibility for Head Vets and Head Nurses.
• Finding operational efficiencies within the clinics, ensuring everyone works as one team.
• Supporting our Health and Safety Manager in ensuring our clinics are a safe place to work.

Essential Skills and Relevant Experience

• Line management experience
• Operational experience of running sites
• Experience of P&L management and using data to create and deliver actions
• Strong people management skills, with the ability to engage and motivate teams.
• A good understanding of Excel, Power BI and other business intelligence tools
• Remain organised and calm under pressure
• Ability to work flexibly on own initiative and as part of a team
• Ability to work with a wide range of stakeholders

Why Join Us?

• Private medical insurance.
• Enhanced sick and maternity pay.
• 7 weeks annual leave.
• Your birthday as a paid day off.
• Reward gateway giving discounts and cashback with 100s of retailers.
• UK Standard Pension contributions – 5% Employee/3% Employer.
• Up to 50% discounted staff pet care.
• Death in service of two times annual salary.

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.