Venue Operations Manager

Broadwick; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in venue management seeks a passionate Operations Manager to oversee event operations in iconic London locations. This full-time position requires a hands-on individual with excellent organizational skills and experience in large-scale events, dedicated to delivering exceptional customer service and operational effectiveness.

Qualifications

• Minimum of 4 years of event operations experience.
• Exceptional organizational and planning skills.
• Knowledge of industry legislation and event licensing.

Responsibilities

• Ensure smooth handover of events from sales to operations.
• Lead logistical planning for allocated events.
• Produce post-event reports and schedules.

Skills

Organizational skills

Problem-solving

Communication

Education

Relevant Qualifications in Event Management

Health & Safety Qualification (IOSH / NEBOSH) - Nice to have

Tools

Microsoft Office

Google Drive

Job description

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Role: Operations Manager

Reports into: Head of Space

Location: City of London

Contract Type: Full Time, Permanent (42.5 hours per week)

Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, The Beams London, Exhibition London and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Broadwick Spaces includes spaces we own or lease and host client events as well as music and culture. Spaces & Stories is Broadwick portfolio sales agency.

Our team:

We are made up of people who are passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project.

What we're looking for:

We are looking for an experienced and enthusiastic Operations Manager who is also a master planner and problem solver.

This person needs to be incredibly hands-on and it's important that you are adept at building great relationships as you'll be in day-to-day contact with our fantastic clients. You'll also be responsible for ensuring the event runs in line with the spaces' policies on the day so it's essential you have a strong understanding of health & safety best practice.

About the Spaces:

This position leads Banking Hall and Control Room A - Battersea Power Station, both iconic Grade II-listed Art Deco spaces built in the early 1930s. The venues offer stunning historic setting for private hires, corporate events, and stylish celebrations.

What you'll be responsible for:

Operations

• Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery
• Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time
• Understanding and implementing the spaces' operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day
• Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements
• Attending site visits pre-contract where necessary
• Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients
• Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events
• Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective
• Maintaining strong relations with our Landlords and other stakeholders
• Overseeing the day-to-day running of the spaces
• Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs
• Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third party suppliers
• Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks
  
  

Finance

• Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame
• Receiving all supplier invoices relating to the event and process for payment.
  
  

Sales

• Supporting the sales team with advising clients regarding operational planning - including appropriate requirements for staffing and cleaning on a case by case basis
• Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly
  
  

Team

• Communicating your training needs and actively participating in your own development in line with your line manager's expectations
• Creating a work environment that aligns with Broadwick values and principles
  
  

Other

• Ensuring we are always committed to best practice and championing the correct processes
• Supporting the Head of Space on new space acquisitions where appropriate
• Carrying out ad hoc duties when required to
  
  

You'll need to have:

• Minimum of 4 years of event operations experience, ideally in a large scale events venue or multiple venues
• Ability to keep calm, work under pressure and problem solve quickly
• Exceptional organisational and planning skills
• Confidence in briefing contractors and suppliers
• Knowledge of industry legislations, general event licensing and documentation required pre-event
• Confidence in briefing contractors and suppliers
• An understanding of H&S, compliance and environmental legislation and codes of practice
• A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel
• Self-motivation in addition to a positive and ‘can-do' attitude in order to achieve tasks efficiently and to deadlines
• Good understanding and knowledge of the local event and venue industry
• Availability to work late nights and weekends as and when required
  
  

Nice to haves:

• Relevant H&S Qualification (IOSH / NEBOSH)
• Personal Licence Holder
• First aid qualification
• PAT Testing training
• SIA qualification

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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