Venue Manager - Premier Gaming Centre Lead

MERKUR Casino UK; Exeter; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Assurance

28 days holiday (including Bank Hols)

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a proactive Venue Manager to lead a high-street gaming centre in Exeter. You will drive venue performance, customer service and team leadership with a strong emphasis on marketing and promotions to maximise revenue.

You will oversee staffing, training and shift planning, ensuring compliance, budgeting and KPI achievement while maintaining brand standards and exceptional guest experiences across day and night operations.

Qualifications

• Experience leading teams in retail, hospitality or gambling settings is desired.
• Strong people management and coaching skills.
• Experience with staff rotas and shift planning is a plus.
• Excellent communication and organisational skills are essential.

Responsibilities

• Overall responsibility for venue performance and profitability.
• Lead marketing, promotions and events to drive footfall and spend.
• Maintain high standards of presentation and customer service.
• Manage cash/assets in line with company procedures and risk controls.
• Recruit, train and develop venue team members and supervisors.

Skills

Leadership

Management experience

Budgeting

Customer service

Job description

MERKUR Casino UK is seeking a proactive Venue Manager to lead a high-street gaming centre in Exeter. You will drive venue performance, customer service and team leadership with a strong emphasis on marketing and promotions to maximise revenue.

You will oversee staffing, training and shift planning, ensuring compliance, budgeting and KPI achievement while maintaining brand standards and exceptional guest experiences across day and night operations.