Merkur Slots - Venue Manager - Exeter

Merkur Slots UK Limited; Exeter; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is seeking a Venue Manager in Exeter to lead a high-performing team and ensure top-tier customer service. You will manage staffing, budgets, and venue operations, driving KPIs and compliance across shifts, including potential 24-hour operation.

The role emphasizes leadership, budgeting, staff development, and delivering exceptional guest experiences in a fast-paced gaming environment. A competitive bonus scheme and strong progression opportunities are offered.

Qualifications

• Experience with budgeting and Profit and Loss reports.
• Management experience within retail, hospitality or gambling sector is desired.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Flexible to work day and night shifts if the venue is 24-hour operation.

Responsibilities

• Maintain physical and personal security.
• Control cash/assets and minimise loss risk.
• Provide excellent customer service and build relationships with regulars.
• Manage venue in accordance with LCCP and company policy.
• Develop the team and provide training aligned with launches and updates.
• Recruit and train new team members for your venue.

Skills

Leadership

Budgeting

Staff management

Communication

Team leadership

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Venue Manager - Exeter Salary: £36,340.20 per annum plus bonus opportunities Hours per week: 45

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

Who Are Merkur? MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you:

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience with creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting as well as Profit and Loss reports
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)

What’s in it for you:

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised.
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
• Recruitment and training of any new team members for your venue.
• Market and competitor awareness.
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDVM MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/