Venue Host

Merlin; Warwick; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25% discount in retail/restaurant

40% off LEGO online

Merlin Magic Pass

Employee pricing on cinema tickets

Job summary

Merlin's Attractions and Events Venue at the UK's most exciting Castle is hiring Venue Hosts. You will coordinate weddings and event bookings, support event operations, and help deliver memorable guest experiences.

Roles involve welcoming guests, assisting with access and transport, and covering shifts that may run late. This is a seasonal contract starting asap and running to 3 January 2027, with at least 5 hours per week and potential extensions.

Qualifications

• Passionate about delivering excellent customer service.
• Experience hosting events.
• Excellent attention to detail.
• Great organisational skills.
• Friendly and welcoming personality.
• Strong communication skills (verbal).
• Able to walk and stand for long periods.

Responsibilities

• Assist with coordination of weddings and event bookings.
• Provide on‑the‑floor support and day‑to‑day operations guidance.
• Support seasonal offerings and shows, from banquets to fairs.
• Welcome and escort guests, assist with lifts and buggy transport.
• Assist with vehicle marshalling and turnstile coverage.
• Work shifts including weekends, bank holidays and evenings.

Skills

Customer service

Event hosting

Attention to detail

Organisational skills

Communication (oral)

Communication (written)

Endurance (standing/walking)

Job description

What you'll bring to the team

We have new openings for those with a passion for delivering great customer service and front-of-house experiences!

Come and join our Attractions and Events Venue team as one of our Venue Hosts at the UK’s most exciting Castle!

In this role will see you assist with the coordination of weddings and varied event bookings. You will be reporting to and supporting the Wedding and Events Coordinators, providing on the floor support and assisting with the day-to-day operations.

You as the Venue Hosts, will support our seasonal offerings and shows, this could be from formal banquets in the Great Hall, to fairy tale weddings, lively outdoor events as well as team building days.

Within this Venue Host role, it has heaps of variety to keep you interested, no two days will be the same. From setting up for events or wedding ceremonies, to welcoming and escorting guests into the venue, from supporting guests with the use of accessible lifts and the gold buggy, to vehicle marshalling and event covering the role of a turnstile’s attendant, this role will offer varied assignments and plenty of diversity.

This is a seasonal contract to starts asap and go on until the 3rd January 2027 (with possible extensions thereafter), offering 5 guaranteed hours per week. Flexibility is needed as shifts will include weekends, bank holidays and evenings. Depending on the booking, some shifts that can be as long as 11 hours and could finish as late as 2am!

If you enjoy hospitality, communicating and welcoming guest, making them feel special and ultimately creating fun and memorable experiences for our guest, this the role for you!

Qualifications & Experience

• Passionate about delivering excellent customer service
• Experience hosting events
• Excellent attention to detail
• Great organisational skills
• A friendly and welcoming personality
• Strong communication skills both verbally and written
• Comfortable with the potential of walking and standing for long periods of time

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

GBP £13.65/Hr.