Venue Hire & Events Coordinator | Business Development

University of Hertfordshire Students' Union; Hatfield; On-site; GBP 26,000 - 32,000; Full time

Job summary

University of Hertfordshire Students' Union is seeking a proactive Venue hire, Events, and Business Development professional to join the commercial team. You will drive new bookings, respond to enquiries, and manage the full customer journey from enquiry to delivery, ensuring an excellent customer experience.

You will produce quotations and documentation, coordinate with internal teams and suppliers, and act as main contact for clients while maintaining high standards of safety and service

Qualifications

• Proactively generate new business opportunities and develop relationships to maximise bookings.
• Respond promptly to venue hire enquiries and convert leads into bookings.
• Manage the customer journey from enquiry to event delivery and post-event feedback.
• Produce quotations, contracts, event plans, invoices, and other booking documentation accurately.
• Coordinate with internal teams and external suppliers to deliver events safely.
• Represent the SU professionally to stakeholders and partners.

Responsibilities

• Proactively generate new business opportunities and build relationships with prospective and existing customers.
• Respond to venue hire enquiries and convert leads into confirmed bookings.
• Manage the full customer journey from initial enquiry to event delivery and post-event feedback.
• Produce quotations, contracts, invoices, and booking documentation accurately and promptly.
• Coordinate with the wider team and external suppliers to ensure events are planned and executed safely.
• Act as the main point of contact for customers before, during, and after their booking.
• Duty manage events and venue hire activities, ensuring safety and compliance.
• Identify opportunities to increase commercial income through repeat business and partnerships.
• Monitor booking trends and maintain accurate records for performance insights.
• Represent the Student Union professionally to stakeholders and community organisations.

Skills

New business development

Customer relationship management

Event coordination

Communication skills

Organisation & multi-tasking

Team collaboration

Tools

Venue management systems

Job description

University of Hertfordshire Students' Union is seeking a proactive Venue hire, Events, and Business Development professional to join the commercial team. You will drive new bookings, respond to enquiries, and manage the full customer journey from enquiry to delivery, ensuring an excellent customer experience.

You will produce quotations and documentation, coordinate with internal teams and suppliers, and act as main contact for clients while maintaining high standards of safety and service