Venue & Events Manager

KERB Food Ltd; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discount on food & drink

25 days holiday

Private medical insurance

ClassPass

Employee Assistance Program

Cycle to Work scheme

Season ticket loan

Enhanced parental leave

Disability Confident employer

Best Companies accredited employer

Job summary

KERB Food Ltd is recruiting a Venue & Events Manager to oversee the Midlands portfolio, including NEC Birmingham, Aston Villa and Birmingham City venues. You will lead client relations, drive revenue growth, and ensure high-standard event delivery across the region.

This senior role requires a strategic mindset, strong commercial skills, and the ability to manage multiple sites and teams with a hands-on, hospitality-focused approach.

Qualifications

• Senior experience in hospitality, events, or food & beverage settings.
• Strong commercial awareness with budget handling and growth delivery.
• Proven ability to manage multiple sites, venues, or client accounts.
• Excellent relationship-building and stakeholder influencing skills.
• Strategic, solutions-focused mindset with decisive leadership.

Responsibilities

• Lead the Midlands portfolio as the senior representative across venues, clients, and partners.
• Own site P&Ls, budgets and commercial performance to meet revenue targets.
• Build and maintain client/venue relationships to drive satisfaction, retention and growth.
• Support Operations Managers to deliver outstanding events and hospitality experiences.
• Identify and secure new business opportunities and partnerships across the region.

Skills

Leadership

Budget management

Relationship building

Strategic thinking

Communication

Negotiation

Travel readiness

Job description

Venue & Events Manager

Application Deadline: 2 October 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: West Midlands

Reporting To: Tom Moffat

Compensation: £50,000 / year

Description

As KERB continues to expand its Midlands portfolio, we are seeking a Venue & Events Manager to oversee our flagship venues – NEC Birmingham, Aston Villa & Birmingham City

This is a senior, strategic role, focusing on portfolio oversight, client relationship management, and business growth. You will work closely with Venue Operations Managers and Coordinators to ensure exceptional delivery across all events, while also identifying new opportunities to expand KERB’s presence in the region.

You will act as the key point of contact for venue partners and corporate clients, ensuring their needs are met and relationships are strengthened. You’ll also drive revenue growth through new business development, partnership expansion, and innovative hospitality solutions.

This is a high-impact role for an experienced leader with a strong commercial mindset, excellent stakeholder management skills, and a passion for the food and hospitality industry.

What you'll be doing

• Lead KERB's Midlands portfolio, acting as the senior representative across venues, clients, and partners.
• Own site P&Ls, budgets, and commercial performance, ensuring revenue and profitability targets are met.
• Build and maintain strong client and venue relationships to drive satisfaction, retention, and growth.
• Support and develop Operations Managers to deliver exceptional events and hospitality experiences.
• Identify and secure new business opportunities, partnerships, and venue growth across the region.
• Collaborate with Commercial and Operations teams to maximise revenue and improve performance.
• Ensure operational excellence, compliance, and consistent standards across all sites.
• Drive continuous improvement across event delivery, trader experience, and operational processes.
• Lead, coach, and inspire regional teams, fostering a high-performance and inclusive culture.
• Set and monitor KPIs, reporting on regional performance and supporting strategic business objectives.

What you'll bring to KERB

• Proven experience in a senior operations, account management, or business development role within hospitality, events, or food & drink.
• Strong commercial awareness, with experience managing budgets and delivering revenue growth.
• A track record of successfully managing multiple sites, venues, or client accounts.
• Excellent relationship-building skills, with the ability to influence and engage a wide range of stakeholders.
• A strategic and solutions-focused mindset, with strong decision-making abilities.
• Proven leadership experience, with a passion for developing and motivating high-performing teams.
• Outstanding communication, presentation, and negotiation skills.
• A hands-on understanding of event operations and food & beverage environments.
• Flexibility to travel regularly across the Midlands and support events as required.

Desired but not essential

• Experience working with independent food traders, street food markets, or similar concepts.
• Knowledge of stadia, exhibitions, or large-scale live event operations.
• Familiarity with EPOS systems, particularly Good Till.

What you'll get by joining KERB

• Generous discount off all KERB food & drink
• 25 days holiday (excluding bank holidays) + birthday day off
• Private Medical Insurance (Medicash)
• ClassPass
• Employee Assistance Program (EAP)
• Cycle To Work scheme
• Annual season ticket loan
• Enhanced maternity / paternity / adoption leave after 2 years
• Disability Confident employer
• Best Companies accredited employer