Venue Deputy Manager - Guest Experience Leader

Glendola Leisure; Hampstead; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Flexible shift patterns

Competitive salary + TRONC

Private medical cover

Mental health support

28 days holiday

Staff events

Discounts at Glendola venues

Job summary

The World's End and The Underworld in north London are seeking a Deputy Manager to work alongside the General Manager, running the venue hands-on from cellar to stage. You will lead by example, drive performance, mentor a diverse team, and ensure exceptional guest experiences in a fast-paced environment.

We value reliability, calm composure, clear communication, initiative, and a genuine love for people, hospitality, and music culture.

Qualifications

• Must have prior Deputy Manager or similar experience in a high-volume venue.
• Reliability and keeping promises under pressure.
• Effective communication and team leadership are essential.
• Proactive with initiative and business-minded.
• Love for people, hospitality, and music culture.

Responsibilities

• Lead and inspire a large team to deliver top-tier but relaxed service.
• Train, mentor, and grow your crew.
• Support kitchen in a fast-paced operation.
• Coordinate maintenance and uphold cleanliness and service standards.
• Drive revenue, manage costs, and monitor GP margins.
• Own the floor from first hello to last goodbye.
• Ensure venue safety for all.
• Act as cover for GM during absence.
• Influence across the business.

Skills

Deputy manager experience

Leadership and team motivation

Communication

Problem solving under pressure

Commercial acumen

People skills and hospitality

Passion for music/alternative culture

Diplomacy and candor

Proactivity and initiative

Organised and reliable

Job description

The World's End and The Underworld in north London are seeking a Deputy Manager to work alongside the General Manager, running the venue hands-on from cellar to stage. You will lead by example, drive performance, mentor a diverse team, and ensure exceptional guest experiences in a fast-paced environment.

We value reliability, calm composure, clear communication, initiative, and a genuine love for people, hospitality, and music culture.